AIT Home Delivery

Reviews

• JM

  Jane MacDougall

  Sep 16, 2026
  1.0
  Today we were scheduled to have a treadmill and a stationary bike delivered from Fitness Superstore. We had paid for installation as well as delivery. We were told "white glove" delivery service. What we got were Dan and Nathan. Two young men who were rude, difficult and had a poor attitude. Dan and Nathan did not drive to the correct address. So, I sent them a Google pin drop. When they pulled-up I said, "you're installing as well?" They said absolutely not love, we were just paid to deliver. I said that is not what we paid for. They said either take the delivery or we're driving off. I said, just let me call the company we purchased this from. They said that wasn't their problem, they were in a rush, take the delivery or they are leaving. They called their boss who asked me to confirm the delivery address, which I did. She said are you going to take it or not? She authorised Dan and Nathan to drop off or drive away, no questions asked. So AIT did not care at all about resolving the situation. Dan and Nathan at this point got very aggressive and abusive with me, would not let me speak, cutting me off and yelling at me. They left everything on the front stoop. They refused to deliver into the house until I started taking a video of them closing up their van to drive off. At that point they realized, at a minimum they needed to deliver inside the house. Everything was delivered to the front hall. They then drove off. The boxes are so heavy I cannot even move them. We are now waiting for AIT to send the "installation team." Besides the incredible disappointment of delivering without the proper team, the verbally abusive nature of Dan and Nathan, their generally poor attitude and extraordinary lack of professionalism, made the entire experience unsavory. This is not "white glove" service.
• EB

  Ed Byrne

  Jul 10, 2026
  1.0
  Awful, Awful- Do not use. Waisted my Day waiting for a delivery and had to chase their customer service to be given no answers. No updates on tracking, no communication. Then said delivery can't be made because of a capacity issue in their van. It's laughable that their drivers can't load a van correctly. Terrible customer service also - they can give no updated or provide any bit of useful information. Just read off a script of meaningless apologies.
• KL

  Kobe Logistics

  Jul 1, 2026
  5.0
  Good service for a good price!