Very rude staff, lazy. Didn’t want to help. She told me I had to tape two parcels together I asked does she have tape then she didn’t even look and said no I said you work in a post office , she said I had to buy some £7 btw! Nice lady in the cue gave me some celletape which wasn’t going to work but I tried. The lady behind the counter told me it wasn’t her problem and was very blunt and didn’t care attitude. Problems before with the way they speak to their customers. Including the men that work there. Absolutely miserable. Amount of complaints and no one does anything. Who employs these kind of people? Where is the management. The label that she printed for my big parcel it’s the smallest barcode I’ve seen. If I loose out on money with my parcels or they go missing I will be speaking my money back !!
Get new staff or closed down. The women next to me was even upset with the person she had behind the counter. They lazy, no smiles, slow as anything . Probs get better money than most!
EV
E. V.
Feb 2, 2026
1.0
Who hired this staff member, and based on what criteria was this possible? I brought a prepaid parcel — all they needed to do was send it. They claimed it was only paid for up to 2 kg, even though it had already been paid for up to 20 kg. After a long conversation with the clerk at the counter, during which I repeatedly asked her to scan my parcel and showed proof of payment, she kept insisting that it exceeded 2 kg and that I needed to cancel the shipment and pay again for 2.8 kg.
After an hour, she finally realized that yes, it was indeed paid for up to 20 kg. This means she did not know how to read the information on her own screen. On what grounds was this employee hired?
No apologise, no nothing.
RJ
Rich J
Jan 23, 2026
1.0
A week with Amazon counter collections not fixed. Really poor service. They have more people but they do less services. Not good
LL
Lili
Dec 6, 2025
2.0
Dreadful. Post office is in dire need of refurb. Only 1 staff member working when I visited and queue was 20 deep. Staff member looked miserable and overworked. Only positive is my letter was successfully delivered.
EE
Elf
Nov 26, 2025
1.0
Very irresponsible staff.
I went to collect a package on Monday, but they said they didn't have it, even though the tracking showed it had been delivered. They still insisted they hadn't received it. They asked me to check with Redhill Depot Office.
I contacted the sender, and the company sent me a replacement product. When I went to collect it on Thursday, they suddenly said they had found the original package as well.
Truly unprofessional and rude staff.
Frequently Asked Questions About Redhill Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Redhill Post Office?
Redhill Post Office is open Monday to Friday from 9:00 AM to 5:30 PM, and on Saturdays from 9:00 AM to 2:30 PM. It is closed on Sundays.
Can I withdraw cash at the Redhill Post Office, and are there any charges?
You can withdraw cash at the Post Office counter depending on your bank account's withdrawal limits. No charges are taken by the Post Office, but some banks may charge; please check with your bank.
How do I deposit a cheque at Redhill Post Office?
Bring the cheque, a completed deposit slip from your bank if required, and a cheque deposit envelope to the branch. Hand over the sealed envelope to get a receipt for your deposit.
Does Redhill Post Office offer any cash change services for businesses?
Yes, business banking customers can use the Change Giving and Change Giving “Lite” services to exchange cash for coins at the Post Office.
What payment options are accepted at Redhill Post Office?
The Post Office accepts American Express, Android Pay, Apple Pay, cash, Maestro, MasterCard, and Visa payments.
Where is Redhill Post Office located?
Redhill Post Office is located at 5 The Belfry, High Street, Redhill, Surrey, RH1 1SA, United Kingdom.
Can I pick up items ordered online at Redhill Post Office?
Yes, Redhill Post Office offers in-store pickup services.
Are there any popular cafes near Redhill Post Office for a quick coffee break?
Yes, Muffin Break and The Coffee Cup cafes are nearby, ideal spots for a coffee or breakfast before or after visiting the Post Office.
What shopping options are near Redhill Post Office?
The Belfry shopping center is close by, featuring stores like Marks And Spencer, GAME Redhill, and PEP&CO, providing a variety of shopping choices.
Are there any personal care or service shops near Redhill Post Office?
Yes, Timpson offers shoe repair and personal care services nearby, and Belfry Barbers provides barber and beauty services close to the Post Office.
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