How do I deposit a cheque at Post Office?

To deposit a cheque, you’ll need to bring the following to your nearest branch: *The cheque *A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches *A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches) Please do not enclose cash. Full instructions can be found on the cheque deposit envelope. Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.

Why did my Post Office refuse to issue change?

If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch. You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up. If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request. To get more information about your bank’s services and Change Giving, contact them directly.

What is the Post Office Change Giving service?

If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.

Smallthorne Post Office | Stoke-on-Trent, Staffordshire

Royal Mail

7 items

📦Royal Mail UK 1st class delivery

Send a letter from £1.25 and a small parcel from £4.19

📦Royal Mail UK 2nd class delivery

Send a letter from 75p and a small parcel from £3.49

📦Royal Mail Special Delivery Guaranteed by 9am

Guaranteed delivery by 9am Track & Trace – follow your item from sending to receiving Signature on delivery – check it online after 10 minutes Guaranteed Saturday delivery for an additional fee Refund if your item isn’t there on time Up to £50 compensation included for delivery by 9am Optional consequential loss cover up to £10,000

📦Royal Mail Special Delivery Guaranteed by 1pm

Guaranteed delivery by 1pm Track & Trace – follow your item from sending to receiving Signature on delivery – check it online after 10 minutes Guaranteed Saturday delivery for an additional fee Refund if your item isn’t there on time Up to £750 compensation included for delivery by 1pm Optional consequential loss cover up to £10,000

📦Parcelforce next day UK delivery

From £12.45

Track & Trace – follow your item from sending to receiving Includes loss or damage cover up to £200 Option to buy additional cover up to £2,500 Send individual parcels up to 30kg 100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24 Capture photo on delivery and available to see on request

📦UK 2 day delivery - Parcelforce Worldwide express48 and express48large

From £11.95

Track the full delivery journey of your item Includes loss or damage cover up to £150 Option to buy additional cover up to £2,500 Send individual parcels up to 30kg 25% refund if your item isn’t delivered on time Capture photo on delivery and available to see on request

📦Royal Mail & Parcelforce Worldwide international services

DPD

2 items

📦DPD Drop Off

Drop off your pre-paid DPD parcel or return at this branch. Max 20kg

📦DPD Click & Collect

Collect items ordered online and delivered by DPD from this branch

Reviews

3.9

40 reviews

5 stars

4 stars

3 stars

2 stars

1 star

Andrew Ginders

2 days ago

5.0

Very friendly and helpful professional service provided by the staff definitely recommend ⭐️⭐️⭐️⭐️⭐️

S Azad

6 days ago

1.0

I have visited this branch on multiple occasions and have noticed a consistent pattern in my interactions with the manager. On my visits, he rarely initiates or responds to basic greetings, does not appear particularly welcoming during the transaction, and usually ends the interaction without a simple "thank you", "goodbye", or "have a good day". This has happened often enough that it no longer feels like a one-off bad day. What stands out to me is that I have observed him being noticeably more cheerful, conversational, and engaged with some customers immediately before my own interactions, making the difference in attitude difficult to ignore. I appreciate that customer service can vary from day to day, which is why I did not raise this concern after a single visit. However, after repeated experiences over a long period of time, I felt it was important to leave honest feedback. I have also read a number of other reviews from customers who describe similar experiences, which suggests that my concerns may not be isolated. I am not claiming to know the reason for this difference in treatment, but I do believe all customers should be greeted and treated with the same level of courtesy, professionalism, and respect regardless of who they are. I hope this feedback is taken constructively and that the customer experience can be improved for everyone.One incident that particularly concerned me was when my child picked up a toy in the shop. The manager raised his voice at my child rather than addressing the situation calmly. I found this upsetting and unnecessary, especially given that children will naturally be curious about items displayed in a shop. Combined with my other experiences at this branch, it contributed to my overall impression that the customer service falls below the standard I would expect.

Gareth Jensen

Jun 15, 2026

5.0

What can I say? It's your local Post Office. I'm a believer in these. These need to be used. They need to survive. The team down there is brilliant. Always happy to help. Always smiles. And always open when you need them.

Janet Harper

Jun 15, 2026

5.0

We had a very complicated issue re posting some extremely heavy and valuable items. Lisa gave us exceptional advice - she was very knowledgeable and helpful. We will certainly be using this Post Office again.

Daisy Jenkins

Jun 4, 2026

1.0

If you use a seller platform they don't scan parcels in properly here so you don't get proper proof of postage, they refused to help me.

Frequently Asked Questions About Smallthorne Post Office

How much cash can I withdraw at a Post Office counter?

The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.

Do I get charged for making cash withdrawals at Post Office?

No charges are taken at the counter however some banks may charge. For details, please check directly with your own bank.

Brand Certified Facts from Smallthorne Post Office

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Certified June 21, 2026Yext Knowledge Graph

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