Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to ÂŁ50 compensation included for delivery by 9am
Optional consequential loss cover up to ÂŁ10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to ÂŁ750 compensation included for delivery by 1pm
Optional consequential loss cover up to ÂŁ10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to ÂŁ200
Option to buy additional cover up to ÂŁ2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to ÂŁ150
Option to buy additional cover up to ÂŁ2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
2.2
90 reviews
5 stars
20
4 stars
6
3 stars
4
2 stars
2
1 star
58
AA
Adnan
Jun 17, 2026
1.0
Terrible! I've been to numerous post offices throughout the city and never had any issues. I sent a parcel from this post office on the 12th of June using a postage label provided through ebay. There's been no update to the tracking at all. Absolutely terrible post office.
EE
Edosa Eguavoen
Jun 1, 2026
5.0
TG Jones
Areeba
She was so so helpful and supportive lady that everybody we like to be with and God will continue to give you wisdom in Jesus Almighty name I pray amen and amen.
👏👏👏.
LK
lawrence kamanda
May 29, 2026
5.0
The attendants, serve with a smile and are very helpful.
LK
Loki Kennedy
Feb 6, 2026
1.0
HORRENDOUS experience. Posted something Tuesday (tracked 48) it's still sat in the post office 3 days later according to the tracker. My partner went in to discuss the matter and the question was dodged with the answer "it's 3-5 working days for postage" that may be the case but that doesn't explain why the parcel HAS NOT LEFT THE POST OFFICE ON THE TRACKER. can't even call to speak to someone it is a voicemail system that will NOT ring you back. Would give 0 stars if I could. Utter incompetence.
SJ
Susan Johnson
Sep 9, 2025
1.0
Went to this post office today at 5.15pm to find it closed, although it clearly states it is open until 5.30pm!!!
Frequently Asked Questions About Hanley Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Hanley Post Office?
Hanley Post Office is open Monday to Saturday from 09:00 to 17:30 and closed on Sundays.
Can I withdraw cash at Hanley Post Office and are there limits?
You can withdraw cash at the Post Office counter, but the amount depends on the withdrawal limits set by your bank. Please contact your bank for details.
Are there any charges for making cash withdrawals at Hanley Post Office?
There are no charges at the Post Office counter; however, some banks may charge fees. Please check with your bank directly.
How can I deposit a cheque at Hanley Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank if required, and a cheque deposit envelope available at the Post Office or from your bank. Hand over the sealed envelope at the counter to receive a receipt.
What is the Change Giving service at Hanley Post Office?
The Change Giving service allows business banking customers to exchange cash for coins at the Post Office with selected banks. Contact your bank to see if you're eligible and how to register.
Does Hanley Post Office support in-store pickup services?
Yes, Hanley Post Office offers in-store pickup services.
What payment methods are accepted at Hanley Post Office?
Hanley Post Office accepts payments via American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
What nearby currency exchange can I visit after using Hanley Post Office?
You can visit Eurochange nearby for currency exchange services after your visit to Hanley Post Office.
Are there nearby shopping options if I visit Hanley Post Office?
Yes, the Intu Potteries Shopping Centre is nearby, offering a variety of shops including clothing stores like Next and Kurt Geiger, and specialty shops like The Watch Lab and The Original Art Shop.
Where can I find food and refreshments near Hanley Post Office?
Nearby options include TOJO’S Deli for deli and supermarket items, Krispy Kreme Stoke on Trent for donuts, and Baskin-Robbins for ice cream.
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