Abbey Hulton Post Office

Reviews

• CU

  Craig Unwin

  May 15, 2026
  1.0
  Absolute hopeless. No help from immigration staff
• JW

  John White

  Dec 31, 2025
  1.0
  I went into this Post Office to send a £150+ mobile phone and left with no confidence that I wouldn’t end up out of pocket. The staff member was clearly left on her own without proper support, trying to run the Post Office counter and the shop at the same time. She was out of her depth and had to make two phone calls just to get advice on a basic parcel return. That should never happen. She wasn’t supervised, and wasn’t told anything about compensation levels. I made it clear that £20 compensation wasn’t acceptable for a £150 phone, yet I was still sold Second Class Small Parcel, which is completely the wrong service. She did mention track 24 and 48 without reference to compensation only mentioning the obvious about the time. I explained that I wasn't concerned about time it takes rather that its adequately covered by insurance. I asked for the cheapest that cover mostly the phone. She actually asked what it was and so obviously you would think realise the second class that she suggested wasn't adequate. When I realised the mistake and asked to upgrade, she said I would have to pay the full amount again for the correct service — even though I had already paid once. No refund, no adjustment, no correction. Just “you’ll have to pay again.” I was also told the service was “tracked,” but the receipt proves it wasn’t. No tracking number, no barcode, nothing. I left the branch with zero certainty that my parcel was protected if anything went wrong. This wasn’t entirely the server's fault. It was a failure of management and supervision. You cannot leave someone inexperienced to run a Post Office counter alone and expect customers to get the correct service.
• CK

  Christine Kear

  Sep 16, 2024
  5.0
  Always helpfull
• SC

  Santosh Kumar C.N

  Sep 7, 2024
  5.0
  Good Service