Certified by Church Street Post Office • Jun 21, 2026
About
Certified by Church Street Post Office • Jun 21, 2026
Post OfficeBankBusiness Banking Services
Church Street Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, money transfer services and travel insurance.
Location
Certified by Church Street Post Office • Jun 21, 2026
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
3.9
66 reviews
5 stars
44
4 stars
3
3 stars
2
2 stars
1
1 star
16
TT
Ts Ts
May 15, 2026
5.0
Amazing staff and excellent service — easily the best post office I’ve been to. Both the lady and the gentleman were incredibly helpful, friendly, and made the whole experience smooth and pleasant. I’d definitely recommend this place to anyone.
ES
Em Stah
Apr 2, 2026
5.0
Incredible customer service so friendly ALL THE TIME.
EL
Ellie Long
Mar 23, 2026
1.0
Don't get anything delivered here. It is such a mess, they couldn't find my parcel despite emails saying it has been delivered
DG
David Gallagher
Feb 20, 2026
1.0
I am writing this to formally warn other business owners against using the Church Street Post Office for banking. What used to be a standard transaction has devolved into a series of unacceptable financial and professional failures.
Financial Loss: My business is currently £20 down because staff miscounted a deposit brought in by my colleague. This is not just a mistake; it is a direct hit to our bottom line due to negligence.
Obstruction of Business: Today, staff were incredibly rude and dismissive, refusing to process a deposit simply because it contained one £10 Scottish banknote. They claimed they could not take more than £1,000, despite the fact that business accounts are permitted to deposit up to £9,000 at Post Office locations.
Hostile Environment: The atmosphere is toxic. The staff are unhelpful, accusatory, and treat customers with utter contempt.
Banking requires a high level of trust, accuracy, and professionalism—none of which are present at this branch. Avoid this location at all costs unless you are prepared to lose money and deal with a level of service that is frankly an insult to the community.
Frequently Asked Questions About Church Street Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Church Street Post Office?
The Church Street Post Office is open Monday 08:30-17:30, Tuesday to Friday 09:00-17:30, and Saturday 09:00-13:00. It is closed on Sundays.
What payment methods does Church Street Post Office accept?
The Post Office accepts American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Can I withdraw cash without a fee at Church Street Post Office?
Yes, there are no charges taken at the Post Office counter for cash withdrawals, but some banks may charge their own fees. Check with your bank for details.
How do I deposit a cheque at the Church Street Post Office?
Bring your cheque, a completed deposit slip from your bank, and a cheque deposit envelope to the Post Office. Hand over the sealed envelope and receive a receipt. Please do not enclose cash.
Does Church Street Post Office offer business banking services like Change Giving?
Yes, they offer Change Giving and Change Giving “Lite” services for business banking customers to exchange cash for coins at selected banks.
Is there a travel money exchange nearby Church Street Post Office?
Yes, Post Office Travel Money is nearby for convenient currency exchange services when visiting or after using Church Street Post Office.
Where can I find additional financial services near Church Street Post Office?
Nearby financial services include Western Union for money transfers and Nationwide Building Society for banking and credit union services.
Are there any beauty or wellness salons near Church Street Post Office?
Yes, Holly Nails and Spa, Firstclass Turkish Barbers Walton, Jina Beauty, Supha Thai Massage, Studio 94, Novu Salon, and Designers Hairdressing are all close by.
What is the address and contact number of Church Street Post Office?
It is located at 7 Church Street, Walton-On-Thames, Surrey, KT12 2QP, United Kingdom. The main phone number is +44 1932 227259.
Can I pick up items in-store at Church Street Post Office?
Yes, the Church Street Post Office offers in-store pickup services for your convenience.
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