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Brand Certified
The Pond Post Office
4.0(109 reviews)
Certified by The Pond Post Office • Aug 16, 2026
Business Details
782 London Road, Thornton Heath, SRY
CR7 6YL, United Kingdom
Certified by The Pond Post Office • Aug 16, 2026
+44 3457 223344
Certified by The Pond Post Office • Aug 16, 2026
https://www.postoffice.co.uk/branch-finder/0940135/the-pond?campaignid=gmb~bf~940135~google~na~05022025
Certified by The Pond Post Office • Aug 16, 2026
About
Certified by The Pond Post Office • Aug 16, 2026
Post OfficeBankBusiness Banking Services
The Pond Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, licence applications, DVLA driving licence renewals, banking and financial services, money transfer services and travel insurance.
Location
Certified by The Pond Post Office • Aug 16, 2026
Hours
Certified by The Pond Post Office • Aug 16, 2026
Monday9:30 AM - 5:30 PM
Tuesday9:30 AM - 5:30 PM
Wednesday9:30 AM - 5:30 PM
Thursday9:30 AM - 5:30 PM
Friday9:30 AM - 5:30 PM
Saturday9:30 AM - 1:00 PM
SundayClosed
Products & Services
2 lists · 9 items
Reviews
4.0
109 reviews
5 stars
74
4 stars
7
3 stars
3
2 stars1
1 star
24
- MAMani AAug 1, 20261.0Guys if you have a whole day to stand the post office this place is the best choice for you 🙌 Really worst experience I got from this place every time of visiting . Poor customer service... I'm not blaming the staffs but please give a proper training and guidance like how to manage the people's in the rush time . Please make the separate queue for the counters because there is the three different counters but the people's stand in the one line only, this makes more difficult for everyone. The staffs really take too much time to serve the customer. I'm posting this because even there is change will happen in upcoming days Thank you 🙏
- LDLiam DavisJul 9, 20265.0Staff were very fast handing over my dpd package. Overall smooth service
- CRclaire reddingJul 6, 20265.0The Post Office staff are amazingly helpful and they work so hard. They are an asset to the area without a doubt
- AAarya ayyappanJun 30, 20261.0The women in the counter with black specs - Oh my God - Zero manners - Not doing job properly. The other old lady was pointing finger on customer multiple times. Please do train staffs properly and then take them for job. Stupid service. Nobody should go to this post office please. 0 Respect for customers…….
- SJsijith jithuJun 30, 20261.0The young lady in the service counter with black specs was really really rude and told me to move away from the counter multiple times without any proper reason . I think she cannot serve customers properly and was very unhelpful. Please do take proper action against her.
Frequently Asked Questions About The Pond Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of The Pond Post Office?
The Pond Post Office is open Monday to Friday from 9:30 AM to 5:30 PM, Saturdays from 9:30 AM to 1:00 PM, and closed on Sundays.
How can I deposit a cheque at The Pond Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank if applicable, and a cheque deposit envelope. Hand over the sealed envelope at the counter to receive a receipt.
Are cash withdrawals at The Pond Post Office free of charge?
The Post Office counter does not charge for cash withdrawals, but your bank may charge fees. Please check with your bank for details.
How much cash can I withdraw at The Pond Post Office?
Withdrawal limits depend on your bank account's restrictions. Contact your bank to confirm your specific withdrawal limits.
Does The Pond Post Office offer change for cash transactions?
If you have registered for the Change Giving service with your bank, you should receive change at your nominated branch, subject to availability. Contact your bank for registration details.
What payment methods are accepted at The Pond Post Office?
The Pond Post Office accepts American Express, Android Pay, Apple Pay, Cash, Maestro, MasterCard, and Visa.
Is in-store pickup available at The Pond Post Office?
Yes, The Pond Post Office offers in-store pickup services.
Are there currency exchange services near The Pond Post Office?
Yes, Post Office Travel Money, located nearby, offers currency exchange services for your travel needs.
Where can I find ATM services near The Pond Post Office?
An ATM operated by Post Office is available nearby, making cash withdrawals convenient for customers visiting The Pond Post Office.
What nearby restaurants can I visit around The Pond Post Office?
Nearby Indian restaurants include CR7 Lounge and Tandoori Corner, where you can enjoy a meal before or after your visit to The Pond Post Office.
Brand Certified Facts from The Pond Post Office
This information is certified by The Pond Post Office and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
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