Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to ÂŁ50 compensation included for delivery by 9am
Optional consequential loss cover up to ÂŁ10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to ÂŁ750 compensation included for delivery by 1pm
Optional consequential loss cover up to ÂŁ10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to ÂŁ200
Option to buy additional cover up to ÂŁ2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to ÂŁ150
Option to buy additional cover up to ÂŁ2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
1.5
372 reviews
5 stars
24
4 stars
19
3 stars
16
2 stars
18
1 star
295
DD
David Denyer
Jun 7, 2026
1.0
Abysmal service and looks really rubbish down
MB
Miss B
Jun 5, 2026
1.0
Its a busy town with a lot of people, queue is long, only 2 people serving whilst they hv 5 counters. Never see more than 2.
Staff are not trained, cant hear well, cant do things well, when people asked for more staff, the existing staff just laughed and treated as a joke. Yet it is charging a lot, blaming about system getting slow.
Frustrating experence. There are still 8 people in front of me and each takes 15mins, meaning I need to stand and wait for 1 more hour. How stupid is this.
JB
Jenn Bueno
Jun 3, 2026
1.0
Unbelievably grumpy staff..
TM
Trash Mammal
Jun 1, 2026
1.0
Possibly the single worst post office I have ever been to in my life. There are 5 tills but rarely more than one person working them, Queues that stretch on for up to an hour, and possibly some of the rudest staff I have ever encountered.
ES
Emrah Sozumert
May 7, 2026
1.0
The old guy with glasses and white hair is extremely rude. He overcharges people too. I asked him to send my parcel via Evri but he shipped via royal mail and overcharged it. When I reported their behaviour, they lost my parcel on purpose. Over a week passed, they still keep it and did not post it.
Frequently Asked Questions About Sutton Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
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