Purley Post Office

Reviews

• SA

  Susan Azzopardi

  Jun 4, 2026
  5.0
  I visit this post office several times a week and always find the staff to be pleasant, patient and knowledgeable. Sometimes the queues are long but often it’s because customers arrive at the counter ill prepared and seem to expect the staff to be mind readers. My husband and I went in yesterday and there was an issue with one of the systems so it was a little complex, however the person serving us approached the issue with determination having to make several attempts to resolve the issue. She didn’t give up and all was well. Brilliant service as always.
• MA

  Mike Azzopardi

  Jun 4, 2026
  5.0
  Good customer service. Well staffed and friendly. I’ve seen the negative reviews and can only say people need to be more tolerant. The staff have feelings and should be treated with the same respect and patience you expect from them. Some customers go to the post office with complex matters / requests. They expect the counter staff to deal with the issue straight off and easily get frustrated.
• MS

  Mandula S

  Jun 3, 2026
  1.0
  I just got shouted at and ganged up on by the two women working there. The lady behind the counter was rude almost immediately. And then there was an issue because Amazon counter requires each item to be handed over to be packaged individually by staff. I didn't know this and has packaged all the items in one parcel with the one QR code I had been given by Amazon. Nowhere on any Amazon instruction does it mention that post office workers need to package each individual item into separate parcels. There were 36 bookmarks altogether across two parcels. I tried to make it easier for them by changing the return options so they did not need to re parcel the remaining 20 bookmarks individually but wish I hadn't. They were not even pretending to not be rude, the shorter lady with dark hair was raising her voice at me on front of her manager (taller lady with curly hair) and the manager did nothing except say she has done nothing wrong. Apparently being extremely outwardly rude and shouting at a customer is fine behaviour. They would not give me their names. And the manger said to make a complaint I had to come back tomorrow. I will be making a formal complaint to the post office and with the postmaster. All of this was witnessed by a large queue of people's some said it's common the short last is rude. The other terrible reviews are to be believed.
• MW

  mcfarlane woodley

  May 5, 2026
  1.0
  Very poor service!! The clerk shut me down in the middle of a question after I said hi. The second clerk looks confused when I asked for a D2 form. Resulted in the first clerk stepping back in to give me the form.
• MP

  Mayoor Patel

  Apr 28, 2026
  1.0
  Utterly useless staff. Needed important documents to sent to solicitor in a black jiffy back using their special delivery service costing £10.45 and they wanted me to pay for a label. So effectively turned down a sale for the sake of a 5p label. No wonder this place is empty. I will be using Royal Mail online to ship my orders from here on wards. Royal Mail collect from your home for free and you can pay for shipping online.

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