Purley Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, licence applications, DVLA driving licence renewals, banking and financial services, money transfer services and travel insurance.
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
2.0
123 reviews
5 stars
24
4 stars
4
3 stars
2
2 stars
9
1 star
84
J_
Jewelisland _
Sep 30, 2026
5.0
Great service. Nice staff.
AB
Alex Barnett
Sep 18, 2026
5.0
Super helpful, so friendly. Maria went above and beyond for me!!!
BB
B
Aug 13, 2026
1.0
Terrible customer service. If I could give zero stars I would. The man was very rude. Definitely not a one off, every time I go there they are rude. For those reading that feel the same I recommend making a direct complaint to the post office website. Hopefully they’ll make a change if they get enough complaints.
RP
RM PJD
Jul 22, 2026
2.0
The staff are incredibly rude, obnoxious and self invested in their own self importance. They suck at customer service and are the worst post office I've ever experienced. I hope this post office comes under severe scrutiny for their misery and awful awful service to the wealthy community of Purley. Disgusted and dread every time I go.thete to get a parcel.
AB
Andrew Boba
Jul 8, 2026
5.0
I can't recommend this post office enough. I recently forgot to collect a parcel containing something very valuable to me, and I was so worried I'd lost track of it. When I finally came in, the staff not only had it safely waiting but remembered me by name, a small thing that made a huge difference and put my mind completely at ease.
A special thank you to Mariann and Sujan, who are consistently warm, welcoming, and go above and beyond for every customer. Their attentiveness and genuine care are rare to find, and they've turned a routine errand into something I actually look forward to. This branch is lucky to have them.
Thank you both so much, your kindness and honesty didn't go unnoticed! THANK YOU VERY MUCH
Frequently Asked Questions About Purley Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Purley Post Office?
Purley Post Office is open Monday to Friday from 09:00 to 17:30, and on Saturday from 09:00 to 14:00. It is closed on Sundays.
Can I withdraw cash at Purley Post Office without any charges?
There are no charges taken at the Post Office counter for cash withdrawals; however, some banks may charge you. Please check with your bank for specific fees.
How can I deposit a cheque at Purley Post Office?
Bring the cheque, a completed deposit slip from your bank if applicable, and a cheque deposit envelope to the branch. Hand over the sealed envelope to get a receipt. Full instructions are on the deposit envelope.
What payment methods are accepted at Purley Post Office?
Purley Post Office accepts American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa.
Does Purley Post Office offer services for business banking customers needing change?
Yes, selected banks' business banking customers can use the Change Giving and Change Giving “Lite” services at the Post Office to exchange cash for coins.
Is there a nearby place to exchange currency close to Purley Post Office?
Yes, Post Office Travel Money is nearby where customers can conveniently exchange currency before or after visiting Purley Post Office.
Where can I get mortgage advice near Purley Post Office?
Mortgage Advice Bureau is close to Purley Post Office, providing financial services for customers needing mortgage guidance.
Are there dining options near Purley Post Office for a quick meal or coffee?
Yes, nearby options include Star Express (cafe and Chinese restaurant), Cafe Blue (coffee shop and cafe), and Cake Box Purley (bakery and smoothie bar) ideal for a meal or refreshments.
What types of services does Purley Post Office provide besides mailing?
Purley Post Office offers postal services, business banking services, courier, shipping, and mailing services.
How can I contact Purley Post Office for inquiries?
You can reach Purley Post Office at +44 208 660 0471 or visit their website at https://www.postoffice.co.uk/branch-finder/1070134/purley?campaignid=gmb~bf~1070134~google~na~05022025
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