Croydon Post Office

Reviews

• SS

  Sabian Smith

  Sep 16, 2026
  1.0
  Terrible service experienced. Staff were rude and argumentative unnecessarily. It’s not the the first time, very disappointing
• OR

  olivia randall

  Sep 16, 2026
  1.0
  People who work there are not happy. They don’t greet you and the manager is very passive aggressive. It’s clear the staff are unhappy because of her. Ruined my perfectly normal day
• AK

  Asso Karim

  Sep 12, 2026
  1.0
  New I had an extremely upsetting and disappointing experience at the post office On Thursday 10 September 2026 at around 4pm. I was completing paperwork relating to my driving licence and, because I have difficulty with English, I politely asked a member of staff if she could double check that I had completed it correctly. Her response was extremely rude and dismissive. She told me that she “doesn’t care” and that it was “not her job” to check it. I went away by the main door there was two Girls Presenting British Gas managed to get some help by them . When I returned back to the queue around 4:05pm I saw the same member of staff spending around 10 minutes helping another customer complete his DVLA form. Same as my form My form was completed I I had a postal order as well I then asked her why she was willing to help him but had refused to help me, when we are both customers. Her response was essentially that she would “do what she does,” again in a very rude and dismissive manner. The fact that the other customer was Black, and the member of staff was also Black, does not by itself prove discrimination. However, given the completely different treatment I experienced compared with another customer who was being helped with his form, I felt that I was being treated unfairly and I was genuinely concerned that discrimination may have been involved. I asked to speak to a manager because I wanted to make a formal complaint about how I had been treated. I was told by the staff present that there was no manager available. I left feeling humiliated, frustrated and extremely upset. Having difficulty with English should never be a reason for a customer to be spoken to disrespectfully or made to feel that their concerns do not matter. I strongly believe this incident should be investigated, including why another customer was given full assistance that I was refused still I feel hurting and embarrassed and why there appeared to be no manager available please if there a manager I have her photo I can send you who I’m taking about She’s knowing there she’s wearing glasses with pink and orange frames and she’s wearing some home clothes on doesn’t look professional at all -when I asked to make a complaint. I told the story to all my family friends people I know that what happened to me I do not recommend anyone go to there Very poor service arrogant and useless staff Very poor customer service and, in my experience, completely unacceptable treatment of a customer.
• NN

  Nadia

  Sep 1, 2026
  1.0
  Lack of staff and really poor, rude service. Long queues and no staff to service the masses.
• MC

  Miss S. Coote

  Aug 14, 2026
  2.0
  Initially, came in for a licence renewal service. While the service I found to be reasonably well-timed, unfortunately customer service was a little sour. The initial lady I spoke to (who I'm told was the manager on duty) was not very approachable and quite dismissive. I asked if she did licence renewal and she very quickly dismissed and said, "we don't do that here." I proceeded to let her know that I was sent a form with the option of post-office renewal, which she then responded "sit and the other lady will help you." There was no que at the time and she did not give an indication of timing; I also had to promt her to find out the wait time. Unfortunately, the lady who served me was a little passive aggressive and unclear with some of her requests, also quite dismissive. I wouldn't return here again. I hung around a little after to gauge the general atmosphere of customer care here and it seemed to be consistent with the way I as treated. Whilst I appreciate the actual customer service was poor, a little hostile and a tad sour, would benefit from improvement in customer relations. With Kind regards, Governor Coote.

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