Prontaprint Sunderland is a Digital & Lithographic Commercial Print company. It is situated at 24 Laura Street Sunderland SR1 1PT, opposite the Software City. Marketing Initiatives at Prontaprint are largely referral driven by highly satisfied customers via word of mouth and the Prontaprint website which enables customers to contact us directly with any questions or queries. Unlike the majority of other companies who only operate online, we understand that print requirements can be very specific and so we welcome the opportunity to speak to customers directly, advising them on the latest developments in design and printing. Our marketing is based around offering the right products at the right price together with a fast turnaround service.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.