Madeley Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, licence applications, DVLA driving licence renewals, banking and financial services, money transfer services and travel insurance.
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to ÂŁ50 compensation included for delivery by 9am
Optional consequential loss cover up to ÂŁ10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to ÂŁ750 compensation included for delivery by 1pm
Optional consequential loss cover up to ÂŁ10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to ÂŁ200
Option to buy additional cover up to ÂŁ2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to ÂŁ150
Option to buy additional cover up to ÂŁ2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
4.0
133 reviews
5 stars
95
4 stars
5
3 stars
2
2 stars
5
1 star
26
AC
ann critcher
5 days ago
5.0
Renewing passport, everything explained, very quick. Very friendly staff.
CM
C Milligan
Aug 3, 2026
2.0
I visited the post office this morning and noticed a change.
It used to offer a friendly efficient service but this has seemed to have gone now.
DL
Denise Laybourne
Jul 23, 2026
5.0
Lovely young man. Welcoming helpful and friendly 10 out of 10 service. Thank you
JC
James Craib
Jun 17, 2026
5.0
Thank you for doing my passport renewal yesterday. We are so lucky to have this service locally. Many thanks
TT
Tony
Jun 3, 2026
5.0
We have redirected mail from our old address sent to Madeley Post Office for collection by us. Every time mail arrives there we receive a call from Patrick to advise we have mail. Can't fault their customer service and friendly approach to customers. Credit to the profession.
Frequently Asked Questions About Madeley Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What services does Madeley Post Office provide?
Madeley Post Office offers financial services including savings, insurance, loans, mortgages, credit cards; Government services; telephony; foreign currency; travel insurance; mail services; and fee-free cash withdrawals.
What are the opening hours of Madeley Post Office?
It is open Monday to Friday from 9:00 to 17:30, Saturdays from 9:00 to 13:00, and closed on Sundays.
Can I withdraw cash at Madeley Post Office without charges?
No charges are taken at the Post Office counter; however, some banks may charge. Please check with your own bank for details.
How do I deposit a cheque at Madeley Post Office?
Bring the cheque, a completed deposit slip from your bank if applicable, and a cheque deposit envelope. Hand over the sealed envelope to the Post Office to receive a receipt.
Does Madeley Post Office offer in-store pickup?
Yes, Madeley Post Office provides in-store pickup services.
What payment options are accepted at Madeley Post Office?
They accept American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
How can nearby public transport or locations help me reach Madeley Post Office?
Nearby convenience stores like Martin's and Perfect Saver can serve as landmarks to find the Post Office easily in Telford's Russell Square area.
Are there any nearby places to visit before or after your appointment at Madeley Post Office?
You can visit Madeley War Memorial park for a walk or relax at the Bostin Bean Cafe nearby for coffee and refreshments.
Can I exchange foreign currency near Madeley Post Office?
Yes, Post Office Travel Money is nearby offering currency exchange services for your convenience.
What other useful services are available close to Madeley Post Office?
Nearby services include Western Union for financial transfers, Evri ParcelShop for deliveries, and Max Spielmann for photo and passport services.
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