With over 11,500 branches the Post Office is the biggest UK retail network, with more branches than all banks and building societies combined. The Post Office provides services central to peoples’ everyday lives; We offer the UK’s largest fee free cash withdrawal network through our 11,500 branches and over 2000 ATMs and 99% of UK bank customers can access their accounts at the Post Office. We provide financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services. Post Offices branches remain highly valued and trusted, and are the focal point of many communities.
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
4.0
130 reviews
5 stars
93
4 stars
5
3 stars
2
2 stars
4
1 star
26
JC
James Craib
2 days ago
5.0
Thank you for doing my passport renewal yesterday. We are so lucky to have this service locally. Many thanks
TT
Tony
Jun 3, 2026
5.0
We have redirected mail from our old address sent to Madeley Post Office for collection by us. Every time mail arrives there we receive a call from Patrick to advise we have mail. Can't fault their customer service and friendly approach to customers. Credit to the profession.
LW
Lee Wilde
May 30, 2026
5.0
Really helpful, I went in to renew my driving licence and the guys took care of everything. Definitely recommend
WC
Wayne Clarke
May 21, 2026
5.0
5 star rating. The post office staff were very polite and helpful. My business was conducted in a timely manner and I was more than impressed with their efficiency.
CG
C Grg
May 12, 2026
5.0
Madeley Post Office team, including Pat & Deep are extremely helpful and professional, even during very busy hours. Their service is always splendid with warm smiles and kind communication.
A couple of weeks ago, we applied for our passports and now we have successfully received.We are very happy and truly appreciate your excellent support and dedication.
Hope you all continue providing customers with such high-class service in the future.
Thank you very much .
Frequently Asked Questions About Madeley Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What services does Madeley Post Office provide?
Madeley Post Office offers financial services including savings, insurance, loans, mortgages, credit cards; Government services; telephony; foreign currency; travel insurance; mail services; and fee-free cash withdrawals.
What are the opening hours of Madeley Post Office?
It is open Monday to Friday from 9:00 to 17:30, Saturdays from 9:00 to 13:00, and closed on Sundays.
Can I withdraw cash at Madeley Post Office without charges?
No charges are taken at the Post Office counter; however, some banks may charge. Please check with your own bank for details.
How do I deposit a cheque at Madeley Post Office?
Bring the cheque, a completed deposit slip from your bank if applicable, and a cheque deposit envelope. Hand over the sealed envelope to the Post Office to receive a receipt.
Does Madeley Post Office offer in-store pickup?
Yes, Madeley Post Office provides in-store pickup services.
What payment options are accepted at Madeley Post Office?
They accept American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
How can nearby public transport or locations help me reach Madeley Post Office?
Nearby convenience stores like Martin's and Perfect Saver can serve as landmarks to find the Post Office easily in Telford's Russell Square area.
Are there any nearby places to visit before or after your appointment at Madeley Post Office?
You can visit Madeley War Memorial park for a walk or relax at the Bostin Bean Cafe nearby for coffee and refreshments.
Can I exchange foreign currency near Madeley Post Office?
Yes, Post Office Travel Money is nearby offering currency exchange services for your convenience.
What other useful services are available close to Madeley Post Office?
Nearby services include Western Union for financial transfers, Evri ParcelShop for deliveries, and Max Spielmann for photo and passport services.
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