How do I deposit a cheque at Post Office?

To deposit a cheque, you’ll need to bring the following to your nearest branch: *The cheque *A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches *A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches) Please do not enclose cash. Full instructions can be found on the cheque deposit envelope. Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.

Why did my Post Office refuse to issue change?

If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch. You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up. If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request. To get more information about your bank’s services and Change Giving, contact them directly.

What is the Post Office Change Giving service?

If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.

Castle Road West Post Office | Oldbury, Sandwell

Royal Mail

7 items

📦Royal Mail UK 1st class delivery

Send a letter from £1.25 and a small parcel from £4.19

📦Royal Mail UK 2nd class delivery

Send a letter from 75p and a small parcel from £3.49

📦Royal Mail Special Delivery Guaranteed by 9am

Guaranteed delivery by 9am Track & Trace – follow your item from sending to receiving Signature on delivery – check it online after 10 minutes Guaranteed Saturday delivery for an additional fee Refund if your item isn’t there on time Up to £50 compensation included for delivery by 9am Optional consequential loss cover up to £10,000

📦Royal Mail Special Delivery Guaranteed by 1pm

Guaranteed delivery by 1pm Track & Trace – follow your item from sending to receiving Signature on delivery – check it online after 10 minutes Guaranteed Saturday delivery for an additional fee Refund if your item isn’t there on time Up to £750 compensation included for delivery by 1pm Optional consequential loss cover up to £10,000

📦Parcelforce next day UK delivery

From £12.45

Track & Trace – follow your item from sending to receiving Includes loss or damage cover up to £200 Option to buy additional cover up to £2,500 Send individual parcels up to 30kg 100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24 Capture photo on delivery and available to see on request

📦UK 2 day delivery - Parcelforce Worldwide express48 and express48large

From £11.95

Track the full delivery journey of your item Includes loss or damage cover up to £150 Option to buy additional cover up to £2,500 Send individual parcels up to 30kg 25% refund if your item isn’t delivered on time Capture photo on delivery and available to see on request

📦Royal Mail & Parcelforce Worldwide international services

DPD

2 items

📦DPD Drop Off

Drop off your pre-paid DPD parcel or return at this branch. Max 20kg

📦DPD Click & Collect

Collect items ordered online and delivered by DPD from this branch

Reviews

2.5

26 reviews

5 stars

4 stars

3 stars

2 stars

1 star

Jun 11, 2026

5.0

Great service really friendly helpful staff and no queues. This post office is so useful because it's local and it's easy to park outside. Thank you

Stephen Rollason

May 29, 2026

4.0

Went to post an important letter the assistant was very good and advised the best way to post the letter

Reeya Thind

Apr 17, 2026

3.0

I’ve never had an issue attending this store. But I did recently call them to double check their opening hours on the weekend because most post offices are closed, but the website stated they were open and reviews disagreed. Given the conflict, I thought it was quite reasonable to call to confirm, but they were quite rude. Almost giving a ‘why are you calling about this’ attitude and hanged up before saying goodbye. A little offended to be honest!

Laura Hautanen

Mar 20, 2026

1.0

Really poor experience at this Post Office counter (inside the shop). I went in to send several letters and parcels (one international), but the counter wasn’t staffed by a trained Post Office employee — just a shop worker who didn’t seem to know how to use the system. After I completed the customs form, she couldn’t even get to the payment stage. She also tried to charge me £9.95 to send a 243g parcel. The correct price for up to 250g is £6.30, so this was significantly higher than it should have been. Because I have Fibromyalgia and was in pain, I asked to cancel and take my parcel back so I could sort it online at home. Despite not paying and the transaction not being completed, she refused to return my parcel and told me it “now belonged to Royal Mail” because it was “in the system,” which is clearly incorrect as no money had been exchanged. I was then told cancelling could take another 20–30 minutes, and was expected to just wait. To make things worse, while trying to sort this out with another colleague on the phone, she handed over bags of mail to someone she herself said didn’t look like a postman (although she did check ID). That didn’t inspire much confidence. In the end, this felt like a lack of training and poor customer handling. Customers shouldn’t be given incorrect information or prevented from taking back their own property. Looking at other reviews, I can see that other people have had similar issues. Would not recommend using this branch, if they can't rob you by overcharging, they'll rob you by trying to steal your parcels! AVOID AT ALL COSTS!

Zayne Black

Mar 5, 2026

5.0

Over the years, I've used this post office for eBay, airmail, currency exchange, banking things... Always helpful, tell me everything I need to know, and especially these days, the staff will go above and beyond to help me out with what I need. Not sure what sort of interactions previous customers must've had, but they're always wonderful to me and provide everything I need. Pleasure to go to.

Frequently Asked Questions About Castle Road West Post Office

How much cash can I withdraw at a Post Office counter?

The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.

Do I get charged for making cash withdrawals at Post Office?

No charges are taken at the counter however some banks may charge. For details, please check directly with your own bank.

Brand Certified Facts from Castle Road West Post Office

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Certified June 21, 2026Yext Knowledge Graph

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