Castle Road West Post Office

Reviews

• SS

  S

  Jun 11, 2026
  5.0
  Great service really friendly helpful staff and no queues. This post office is so useful because it's local and it's easy to park outside. Thank you
• SR

  Stephen Rollason

  May 29, 2026
  4.0
  Went to post an important letter the assistant was very good and advised the best way to post the letter
• LH

  Laura Hautanen

  Mar 20, 2026
  1.0
  Really poor experience at this Post Office counter (inside the shop). I went in to send several letters and parcels (one international), but the counter wasn’t staffed by a trained Post Office employee — just a shop worker who didn’t seem to know how to use the system. After I completed the customs form, she couldn’t even get to the payment stage. She also tried to charge me £9.95 to send a 243g parcel. The correct price for up to 250g is £6.30, so this was significantly higher than it should have been. Because I have Fibromyalgia and was in pain, I asked to cancel and take my parcel back so I could sort it online at home. Despite not paying and the transaction not being completed, she refused to return my parcel and told me it “now belonged to Royal Mail” because it was “in the system,” which is clearly incorrect as no money had been exchanged. I was then told cancelling could take another 20–30 minutes, and was expected to just wait. To make things worse, while trying to sort this out with another colleague on the phone, she handed over bags of mail to someone she herself said didn’t look like a postman (although she did check ID). That didn’t inspire much confidence. In the end, this felt like a lack of training and poor customer handling. Customers shouldn’t be given incorrect information or prevented from taking back their own property. Looking at other reviews, I can see that other people have had similar issues. Would not recommend using this branch, if they can't rob you by overcharging, they'll rob you by trying to steal your parcels! AVOID AT ALL COSTS!
• RM

  Robert Martin

  Feb 28, 2026
  1.0
  Went to collect a parcel a short while ago to be told they couldn't hand it over as there weren't enough staff. This is despite the fact the post office is advertised as being open every day until 8pm. I have made a formal complaint to Post Office head office.
• RB

  Robert Boyne

  Dec 9, 2024
  1.0
  Sadly 3 times I have checked online the opening hours and three times I have arrived to find the position closed sign uo and the statement we don't do money transactions after 5 . Now generally I have no issue with this except when I look ONLINE FOR A POST OFFICE OPEN NOW ! to go to the post office to find I wasted my time and journey there really stick to the times you say to royal mail your open till or change the opening times listed almost all other shops I go to with a list office counter are open the same hours as the shop its ridiculous and idiotic to think life these days runs during 9-5 , terrible offering of a post office service it should be removed from the shop as a facility and given to another shop in the area willing to do the work required .

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