Carlton Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, banking and financial services, money transfer services and travel insurance.
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
4.6
59 reviews
5 stars
51
4 stars
3
3 stars0
2 stars
1
1 star
4
VW
Veronica Walker
3 days ago
2.0
They don't take change when banking and would not let me use my business credit card, they sent me to the bank which is 15 miles away and I didn't have my car. Busses in that area are not close for walking I am dissable very recently had major surgery.
JR
John Rigby
May 24, 2026
5.0
Best post office in the area. Staff great and helpful
TM
Trent Matthews
May 14, 2026
5.0
After having a bad experience at the Royal Mail depot in town I came here to send my parcels instead and it was a breath of fresh air. Super simple process and great customer service, I'll be coming here again for sure.
DS
DJ Smith
Feb 20, 2026
1.0
Really disappointed with how this post office has changed since the previous owners left. They were always so friendly, patient and genuinely helpful, which made a big difference for local customers.
Unfortunately, the experience now is completely the opposite. The young lady currently working there is consistently rude and unapproachable. I’ve visited three separate times and on every occasion she has been sharp in her responses, unhelpful and unwilling to explain basic processes for services. Rather than offering guidance, it feels like you’re an inconvenience for simply asking questions.
Customer service should be about supporting people, especially when many post office services can be confusing. Instead, the atmosphere is uncomfortable and unwelcoming.
It’s a real shame because this branch used to be excellent and convenient for the community. Sadly, I’ll now be taking my custom to the Gedling post office instead, where the service is far more professional and friendly.
DL
David Laird
Jan 17, 2026
5.0
Always polite and very efficient
My goto post office branch
Frequently Asked Questions About Carlton Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Carlton Post Office?
Carlton Post Office is open Monday to Friday from 08:00 to 19:00, and on Saturday from 08:00 to 15:00. It is closed on Sundays.
Can I withdraw cash at Carlton Post Office and are there any charges?
Yes, you can withdraw cash at Carlton Post Office. There are no charges at the counter, but your bank may charge fees. Please check with your bank for details.
How can I deposit a cheque at Carlton Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank, and a cheque deposit envelope to the branch. Hand over the sealed envelope to receive a receipt. Avoid enclosing cash in the envelope.
What payment options are accepted at Carlton Post Office?
Carlton Post Office accepts American Express, Apple Pay, Android Pay, cash, Maestro, MasterCard, and Visa payments.
Does Carlton Post Office offer any pickup or delivery services?
Yes, Carlton Post Office offers in-store pickup services.
Where can I find nearby ATMs to Carlton Post Office?
There is an ATM located close to Carlton Post Office, including a Post Office ATM nearby for convenient fee-free cash withdrawals.
Are there nearby locations where I can exchange foreign currency near Carlton Post Office?
Yes, Post Office Travel Money, a currency exchange service, is located near Carlton Post Office for your foreign currency needs.
What local amenities can I visit near Carlton Post Office for refreshments?
You can visit Carlton Square Cafe nearby, which serves British cuisine and burgers, perfect for a meal before or after your visit to the Post Office.
Are there any local businesses near Carlton Post Office that provide automotive services?
Yes, there are several automotive service businesses near Carlton Post Office, including weONLYmot, MOTMAX Carlton, Brookes Garage, and AJ Speed and Custom, offering repairs and maintenance.
What financial and government services does Carlton Post Office provide?
Carlton Post Office offers a wide range of financial services including savings, insurance, loans, mortgages, and credit cards, as well as government services, telephony, foreign currency, travel insurance, and mail services.
Brand Certified Facts from Carlton Post Office
This information is certified by Carlton Post Office and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: