Beeston Post Office

Reviews

• 12

  1 2

  4 days ago
  1.0
  The staff were absolutely awful. I bring my prepaid parcel to this post office, and they accepted it at first. However, when I went back, they told me they thought it was too heavy—even though it did not exceed the company’s requirements. A tall, slim lady told me that because she had difficulty handling it, she assumed the delivery driver wouldn't be able to either. She could not because she is slim. She also tried to mislead me by telling me that the post office couldn’t accept my package. She then forced me to cancel and refund my parcel. The funny thing was, I took the exact same parcel to another office, and they were happy to accept it and told me it was totally fine. This lady just does what she wants and doesn't care about other people. She just wants to make her job easy. Moreover, if she really had difficulty accepting it, she should have told me when I first went there. She is just playing "send and refuse" games, which wasted one of my QR codes and my time!!!
• AL

  Anselm LAU

  Sep 15, 2026
  1.0
  Very disappointing experience and a waste of time. I have now had problems with the same member of staff at Beeston Post Office on more than one occasion. Most recently, I went there to post a very small and lightweight item. I had reused a clean, secure retail box as the packaging. The parcel was properly packed, but the member of staff refused to accept it and told me there was a problem with the packaging. I was not given a clear explanation of which Royal Mail or Post Office rule it supposedly failed. I then took the exact same parcel, with exactly the same packaging, to another Post Office and they accepted it without any problem or questions. This is especially frustrating because Post Office’s own guidance encourages customers to reuse clean and undamaged packaging. If reusable packaging is acceptable, staff should not create their own inconsistent standards. This was also not my first issue here. Around two months earlier, the same member of staff objected because I had cut off the separate despatch note from a Royal Mail label, even though the actual postage label, address and barcode were complete and readable. Again, I felt I was being given an incorrect reason to refuse my parcel. After repeated experiences like this, I felt I was being treated unfairly. As an East Asian customer, the repeated way I was dealt with also left me concerned about whether I was being treated differently. I cannot know the member of staff’s motive, but this was how the repeated experience made me feel. I made a review because I wanted the service to improve — I was not asking for money or compensation. So far, I have not seen any improvement. Beeston is a diverse area with many students and international residents. Customers should be treated consistently and according to the actual Royal Mail/Post Office rules, not according to different standards depending on who happens to be behind the counter. My advice: save yourself the time. If your parcel is eligible, use a Royal Mail parcel drop-off/parcel box near Sainsbury’s, or use another Post Office. My experience at other branches has been much easier. I rarely leave reviews like this, but after this happened repeatedly, I felt other customers should know.
• DB

  DAVID BROWN

  Sep 15, 2026
  2.0
  Frequent long queues.no self service facility
• AM

  Aisha Morrell

  Sep 1, 2026
  5.0
  Friendly staff, deal with queues quickly and you can grab things from TG Jones at the same time. Currency counter and passports service is good and parcel drop off works really well with self serve and staffed counters
• SC

  Stephen Creek

  Aug 22, 2026
  1.0
  Saturday morning. One member of staff. No self service tills anymore. All boxes sealed up. Hence massive unnecessary queue. Very poor

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