AIT Home Delivery

Reviews

• RR

  Re

  1 day ago
  1.0
  One of the worst delivery experiences I’ve had. The company claimed they attempted to deliver my furniture, but someone was at the property waiting for the delivery the entire time. They claimed nobody was there, which simply wasn’t true. The concierge even offered to open the door for them, but instead of completing the delivery, they said they would come back another day. I called customer service, explained the situation, and was told the delivery would be rearranged for another day. I then made arrangements AGAIN to ensure someone would be there waiting. Despite this, I received an email stating that the delivery would take place on a completely different day from the one agreed upon during the phone call. This company has absolutely no respect for its customers’ time. I have had to make arrangements multiple times because of their poor communication, unreliable service, and lack of coordination. The customer service is terrible, and there seems to be no accountability or genuine interest in resolving the issue. A delivery company should be able to deliver furniture and communicate properly with its customers. Apparently, that is too much to ask here. I would not recommend this company to anyone who values their time or expects even a basic level of customer service.
• SC

  Sam Carter

  5 days ago
  1.0
  Great experience right up until the delivery van showed up. Someone from AIT (not the driver) phoned me, saying that the driver was complaining about there being no parking. There was indeed a resident's bay that was free to use at the point the van showed up. I then had a shouted and half-understood conversation with the driver, out of my window, where he said that I would be responsible if he got a ticket. I'm intrigued to know how it is my job to arrange parking in London when I have already paid £50 for the delivery. I then had to leave my flat to verify that the bay was free to use (it was permit free after 1.30pm, this was at 3pm), at which point one of the drivers asked my mother if he could use my toilet, to which she said no, as they had been so discourteous up to that point. The driver also lacked communication skills and essentially just grunted at me multiple times, except when he was trying to make me liable for hypothetical parking tickets!
• SG

  Sarah Grant

  Oct 6, 2026
  1.0
  The delivery drivers/ installers were the most arrogant and unprofessional people I've met working for a company that promotes themselves on quality customer service. Two attempts to install a large Samsung TV and they have left us with a unconnected TV, mounted on a wall where plugs can't be accessed and they did not tidy up one bit after making a mess. Phone customer service was polite and apologetic but really the company on the whole need to share what and how they will install and the criteria they work from. Will never accept installation from a company that uses these vulgar people again 😔. Why Samsung would use such a company is beyond me. I think I can guess the response I'll get from the customer service team. Same as all the other people that give 1*. I have already complained and as a company you don't offer anything! Day one, they wouldn't install because of the bracket we chose, day 2 they fit a TV that the bracket they said to get doesn't allow any of the cables to run from. If it wasn't for the builder being here, it would have been unlevel too. They had to be taught how to use a spirit level and record properly too.
• KK

  Ken Kelleher

  Oct 3, 2026
  1.0
  Appalling lack of professionalism, drive-by abandonment, and zero accountability AIT Home Delivery provides what has to be the most incompetent and frustrating logistics service I have ever experienced. After abruptly cancelling our paid expedited delivery earlier in the week, they rescheduled our slot for Saturday between 1:00 PM and 3:00 PM. The day was a chaotic sequence of automated text updates citing "internal computer system errors," followed by messages that the crew was running late. They finally showed up over two hours late—only to perform a complete farce of a delivery attempt: Drive-by "Attempt": The van pulled into my driveway, idled for roughly 20 seconds, and accelerated away at speed before I could even reach the front door. The drivers made zero effort to step out of the cab, knock, ring the bell, or drop the item. Crew Went Completely Off-Grid: I immediately phoned customer support so dispatch could radio the van and turn them around. The support agent confirmed that the delivery team had physically turned off their mobile phones and could not be reached. Useless Automated Support: Their front-line automated AI chat system is entirely unhelpful when dealing with actual logistical breakdowns. Falsifying delivery attempts and actively shutting down operational communication channels during an active route is utterly unacceptable. We are left stranded in an empty property sleeping on the floor over the weekend because your crew decided to cut their shift short and flee the address. AIT HD needs a complete overhaul of its dispatch management, field accountability, and driver monitoring. Completely disgraceful service.
• FG

  Francesca Grice

  Sep 30, 2026
  1.0
  Ordered a mattress via M&S. Was pleased with the delivery company’s app that allows you to to track the driver/stops so you’re not waiting around curtain twitching. Driver also called to say he was an hour away. However, when van arrived I watched the two guys drag the mattress out of the van and across the floor. I’m not sure what the purpose of having two men is if they’re not going to two-man lift the item and just drag it instead? The packaging was ripped all along the bottom and I had to refuse delivery for hygiene and damage reasons, which has now left me without a mattress until a replacement arrives in two days. The two drivers were quite rude and abrupt about it, just shrugging and saying “it was like that in the warehouse”. If it was damaged why did you load it into the van? I called the delivery company customer service and explained the situation and asked what could be done to prevent this again when the same delivery company redelivers on Friday. I asked if a note could be made to take extra care and ensure the mattress is not damaged again, and the person on the phone said “yup done that for you” in a split second (I feel like she hadn't and just wanted me off the phone). We shall see if this company come good on Friday or whether I have another damaged item, handled without care.

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