Animed

Reviews

• NP

  Neville Poulton

  Aug 6, 2026
  3.0
  This delivery of vital (For our old doggy -Meg!) CKD food is not reliable. Courier delivery is by Royal Mail & they chop & change at the last moment, saying they’ll deliver one day, when they mean delivery to an intermediary distribution centre. Animed’s subscription service seems to work fine on first request only, but on at least two occasions had to be deleted & start again, which seems to defeat the objective of having a reliable delivery service. On one occasion Animed took 4 to 5 days from reception of order to shipment. So the total order took approx 10 days, which completely ran down our reserves.
• PB

  Paul Barnfield

  Aug 5, 2026
  1.0
  Ordered urinary dog food,was running a little low so I place it on urgent delivery and paid the extra .So I placed the order on Wednesday got an email saying it was dispatched Thursday and I would get delivery Friday. It's now Wednesday still no delivery DHL saying they've got the parcel but there's a delay. You can not contact DHL just got a tracking number which has not been updated for 3 days now . Tried phoning Animed customer services yesterday to get it sorted had no response from them. Phoned customer services again today and the lady said she look into it but nothing as yet... This is very poor service I will never order again feel so let down . My dog has to have this type of food as he has a life threatening condition will return without this type of food .
• TM

  Toria M

  Aug 4, 2026
  5.0
  I've been using Animed for almost 2 years now after having to put my dog on anti-seizure medication. They are incredibly well priced, and customer service has always been excellent. I have to send them the original hard copy of my dogs prescription by post since it's a controlled drug, and once it's been received my order is always dispatched the following day. There have been some instances of the prescription being rejected, but that is entirely the fault of my vet for not filling it out correctly. If I'm ever in doubt about how it's been filled out these days I will call or send an email and ask for it to be checked before I post it, which they have always been good enough to do for me to save me scrambling to get a replacement out in time if it's been done wrong. If I had just one criticism, it would be that when I order both prescription and non-prescription items at the same time, the non-prescription items are posted right away, whilst the prescription item obviously has to wait until the prescription has been received before being posted. It would be great to have the option to request that the non-prescription items wait to be sent out with the prescription item once that has been sorted. I'd be more than happy to wait a few days so it doesn't cost Animed money to ship separate packages out to me.
• KA

  Kingsley Abbott

  Aug 4, 2026
  3.0
  I have used Animed before and found it a good service, but this last time it was very frustrating because it took so long. I order by phone as the website has not been user friendly before. It took me around 20 minutes to order 2 items because I was told that the 'system ' was not responding as it should. also there was confusion as to the exact product I wanted as there were minor variations in different ones. I don't think it was the operators fault as it seemed the in-house system was tricky. I suggested that someone should look at it as I was waiting so long to finish the order. I don't know if my suggestion was taken up. If it happens again I will go elsewhere. Sorry.
• MJ

  Michael Jenner

  Jul 27, 2026
  2.0
  Good and Bad. Phone staff at Call Centre were extremely helpful 10 out of 10. However the administrative team and prescription team fell well short of what you wokld expect from a pharmacist. . I will explain. I placed an order and I thought the prescription was still active. I hadn't heard from Animed for nearly 19 days and was concerned that I hadn't received the prescription. I phoned to enquire. The receptionist informed me that I would need a new description. I then received an email to confirm this. ( This should have happened before my phone call) .I arranged for a new prescription. They couldn't open my attachment so I contacted them and the receptionist opened the attachment and forwarded to the prescription team. They informed me that our vet hadn't completed the prescription properly, our vet was informed and a new prescription was sent to Animed 1 week ago 20/7. I then received an email requesting a new prescription. I resent the amended prescription, which really wasn't required as I had already sent it, I contacted them again to resolve the problem. Still waiting for the medication to be delivered. This has been 29 days since ordering . Admin team and prescription team have been woefully poor.