With over 11,500 branches the Post Office is the biggest UK retail network, with more branches than all banks and building societies combined. The Post Office provides services central to peoples’ everyday lives; We offer the UK’s largest fee free cash withdrawal network through our 11,500 branches and over 2000 ATMs and 99% of UK bank customers can access their accounts at the Post Office. We provide financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services. Post Offices branches remain highly valued and trusted, and are the focal point of many communities.
I went to use this post office today only to find a handwritten sign on the door saying it would be closed for the next hour. Honestly, what use is that to anyone? People plan their day around being able to access services like this, and turning up to find it suddenly shut is really frustrating.
I completely understand that staffing issues happen, and no one expects perfection. But surely closures like this should be planned or communicated better in advance, rather than leaving customers to find out when they arrive.
For a service that many people rely on for important things, it would be good to see a bit more consideration for customers’ time
RC
Richard Celestin
Feb 14, 2026
5.0
Very helpful i would recommend
SF
Saturn Five
Feb 6, 2026
1.0
Argumentative staff that fly off the handle in a heartbeat. Proper bullies. Unpleasant all round. Bully you for courier names when you collect a parcel, and get nasty when you don't know the courier, they talk down to you. Horrible place
NN
Nokka10
Jan 10, 2026
1.0
Always one lady in here that always seems very off with me. Think I will go to the one in Crosby from now on they are always really friendly in there
Frequently Asked Questions About Waterloo Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
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