Pinner Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, licence applications, DVLA driving licence renewals, banking and financial services, money transfer services and travel insurance.
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
2.0
82 reviews
5 stars
15
4 stars
4
3 stars1
2 stars
6
1 star
56
SJ
Saed Jama
Jul 28, 2026
1.0
The worst Post Office ever. Terrible customer service
Everyone working at this branch is rude and the customer service is very poor. They do not treat people with respect disgusting
FH
Faiso Hassan
Jul 28, 2026
1.0
MEven though I live in Pinner, I stopped using this Post Office a long time ago. I now go to other Post Offices instead because the service here is not good. It is disappointing to have a Post Office nearby but feel that customers are not valued. Some of the staff are rude, have a bad attitude, and do not treat people with respect. I will never use this branch again; I prefer going to other Post Offices
EB
Elisha Banfield-Lythcott
Jul 21, 2026
2.0
Not the best customer service from the staff. Tbh its every time.
RD
Rachel D
Jul 12, 2026
1.0
⭐☆☆☆☆
Very disappointing customer service.
I visited this Post Office on 11 July 2026 at approximately 2:38 pm. Before I was served, I waited around 10 minutes because staff were unable to locate the previous customer’s parcel. Once it was finally my turn, I asked for a Special Delivery envelope.
The member of staff first told me to get an envelope from the shelf, then told me to buy one from the kiosk in TG Jones. I explained that Special Delivery envelopes are normally provided from behind the Post Office counter. Only after I clarified that I meant the silver Special Delivery envelope did she reluctantly hand one over.
She then immediately told me to move aside so she could serve the next customer. I explained that, after waiting so long, I only needed a moment to write the address on the envelope before paying. Instead, I was told that if I didn’t move, she would close her till and I would have to join the back of the queue.
As I started writing the address, she slammed down the “Till Closed” sign and walked away.
The whole interaction was unnecessarily rude, dismissive and unprofessional. I remained polite throughout and simply wanted to purchase a Special Delivery envelope and send my item. No customer should be treated this way after waiting patiently in a queue.
I have used this branch many times before, but this experience has left me extremely disappointed. I have submitted a formal complaint to the Post Office and hope they address the standard of customer service at this branch.
FH
Faaisa hassan
May 8, 2026
1.0
Very disappointing experience at Pinner Post Office. The staff’s attitude towards customers is unacceptable — rude, dismissive, and unhelpful. It’s clear from other reviews that many people have had similar complaints about how customers are treated here. My parcel has gone missing, and instead of receiving proper support, I was made to feel even more frustrated and stressed. I also felt I was treated unfairly and in a discriminatory way, which is deeply upsetting. I will not be returning to this branch and will use another Post Office in future, even though I live in Pinner. This branch seriously needs to improve its customer service disgusting service
Frequently Asked Questions About Pinner Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Pinner Post Office?
Pinner Post Office is open Monday to Saturday from 09:00 to 17:30 and is closed on Sundays.
What payment options are accepted at Pinner Post Office?
They accept American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa.
Can I withdraw cash at the Pinner Post Office and are there any charges?
You can withdraw cash at the Post Office with no charges at the counter; however, some banks may apply fees. Check with your bank for details.
How do I deposit a cheque at Pinner Post Office?
Bring your cheque, a completed deposit slip from your bank if needed, and a cheque deposit envelope from your bank or Post Office. Hand over the sealed envelope to receive a receipt.
What is the Change Giving service at Pinner Post Office?
It allows business banking customers to exchange cash for coins using selected banks' Change Giving and Change Giving “Lite” services at the Post Office.
Does Pinner Post Office offer in-store pickup?
Yes, Pinner Post Office offers in-store pickup service.
How can I contact the Pinner Post Office?
You can contact Pinner Post Office by phone at +44 3457 223344.
Which nearby stores can I visit for stationery or books in Pinner?
WHSmith nearby offers books, office equipment, and arts and crafts supplies, ideal for stationery or reading needs before or after your visit to the Post Office.
Where can I exchange foreign currency near Pinner Post Office?
You can exchange currency at the nearby Post Office Travel Money, perfect if you need foreign currency along with your Post Office services.
Which local banks and financial services are near Pinner Post Office?
Barclays Bank and Western Union are nearby financial service providers, offering banking and money transfer services to complement those of the Post Office.
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