Send a letter from ÂŁ1.25 and a small parcel from ÂŁ4.19
Brand Certified
Russell Gardens Post Office
2.3(30 reviews)
Certified by Russell Gardens Post Office • Aug 16, 2026
Business Details
11B Russell Gardens, London, LND
W14 8EZ, United Kingdom
Certified by Russell Gardens Post Office • Aug 16, 2026
+44 3457 223344
Certified by Russell Gardens Post Office • Aug 16, 2026
https://www.postoffice.co.uk/branch-finder/1510061/russell-gardens?campaignid=gmb~bf~1510061~google~na~05022025
Certified by Russell Gardens Post Office • Aug 16, 2026
About
Certified by Russell Gardens Post Office • Aug 16, 2026
Post OfficeBankBusiness Banking Services
Location
Certified by Russell Gardens Post Office • Aug 16, 2026
Hours
Certified by Russell Gardens Post Office • Aug 16, 2026
Monday8:00 AM - 7:00 PM
Tuesday8:00 AM - 7:00 PM
Wednesday8:00 AM - 7:00 PM
Thursday8:00 AM - 7:00 PM
Friday8:00 AM - 7:00 PM
Saturday8:00 AM - 7:00 PM
Sunday8:00 AM - 7:00 PM
Products & Services
2 lists · 9 items
Reviews
2.3
30 reviews
5 stars
8
4 stars
1
3 stars
1
2 stars
1
1 star
19
- MWMila WJul 31, 20262.0They need better customer service training. I've been using this Post Office drop-off service for several years, and when everything goes smoothly, it's been fine. Unfortunately, my most recent experience was very disappointing. My latest Amazon return was never marked as received, and after waiting nearly a month without a refund, the tracking still showed that I needed to drop off the item. As I was passing by the Post Office, I went in to ask if they could trace the parcel using the QR code or check whether it had accidentally been left somewhere in the building. The man at the counter became visibly irritated that I was asking about it after a month. He was impatient, made passive-aggressive remarks, and simply told me to contact Amazon. I did contact Amazon, and it turned out the issue was on their end. I received my refund shortly afterwards, but the unpleasant experience at the Post Office has stayed with me. No customer should be made to feel like they're an inconvenience for asking a reasonable question. If you run a customer-facing business, you should be prepared to answer customer enquiries professionally and respectfully, even if the issue ultimately isn't your responsibility (but it can).
- RRRik RokApr 29, 20261.0This place should not pretend to be a Post Office, they don't know what they're doing. I paid to send a parcel with weight up to 20kg, they told me me I only paid for 2kg. Took it it to a proper Post Office who accepted it no problem. Irritating waste of time.
- SSSApr 12, 20261.0Sucks.
- RCRudy CreelMar 12, 20265.0Good
- BSB ShaheenNov 17, 20251.0The staff has no morals at all, they treat customers as hell. In addition to the hassle they gave you when they don't understand how the system works. I believe not any work should work in customer service.
Frequently Asked Questions About Russell Gardens Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Russell Gardens Post Office?
Russell Gardens Post Office is open every day from 8:00 AM to 7:00 PM.
Can I withdraw cash at Russell Gardens Post Office and are there any fees?
You can withdraw cash at the Post Office counter depending on your bank's withdrawal limits. No charges are taken at the Post Office, but your bank may charge fees. Please check with your bank directly.
How do I deposit a cheque at Russell Gardens Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank, and a cheque deposit envelope (available from most Post Office branches or your bank). Hand over the sealed envelope at the counter and receive a receipt.
Does Russell Gardens Post Office offer in-store pickup services?
Yes, Russell Gardens Post Office offers in-store pickup services.
What payment methods are accepted at Russell Gardens Post Office?
They accept American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
What is the Post Office Change Giving service available at Russell Gardens Post Office?
It's a service for business banking customers to exchange cash for coins regularly at the Post Office with selected banks.
Where can I exchange currency near Russell Gardens Post Office?
Post Office Travel Money is nearby, offering currency exchange services for your convenience.
Are there grocery stores close to Russell Gardens Post Office for quick shopping?
Yes, Freshgo and Kensington Food & Wine are nearby convenience stores and supermarkets where you can shop before or after your Post Office visit.
What dining options are available near Russell Gardens Post Office?
Several nearby restaurants include Alounak Restaurant (Persian/Iranian cuisine), Oriental Kitchen Express (Asian fusion), and Seasons Kensington Bistrot (Mediterranean and seafood).
How can I get to Russell Gardens Post Office using public bike rental?
TfL Santander Cycle Hire is close by, allowing you to rent a bike and conveniently reach Russell Gardens Post Office.
Brand Certified Facts from Russell Gardens Post Office
This information is certified by Russell Gardens Post Office and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
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