Poplar Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, licence applications, DVLA driving licence renewals, banking and financial services, money transfer services and travel insurance.
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
4.2
598 reviews
5 stars
448
4 stars
22
3 stars7
2 stars
18
1 star
103
FK
Fahima Khanom
3 days ago
1.0
Today my son wanted to buy a toy car so when i was paying the man was looking at the price and shrugged his shoulders. So this made me look at my account to see that he charged me more than the toy itself. Toy was 3.99 he charge me 4.49. Yes, it's only a 50p difference but it's the fact that he is doing it knowingly. So be careful when you buy things from here they will try scam you.
SE
Schofield Eugene
5 days ago
1.0
Terrible customer service, went to the service desk to attempt to get my passport photos done when speaking to the lady at the desk, she just showed me away and said go over there. Then when after waiting in the next cue I spoke to the customer service assistant at the other side and he told me it wasn't working and then I said why would the lady tell me to come see you if it wasn't working, then he told me to come back in half an hr, and then I asked will it be working in half an hr, and he said yes. Absolutely shocking customer service!!!! Terrible
JK
Josephine Kwok
Aug 15, 2026
4.0
It’s very convenient location. Staff are very helpful. Just some staff looks very upset at their job but I understand =(
KB
Kehkashan Bashir
Aug 8, 2026
1.0
It's really upsetting and frustrating that every time i go to this post office to deposit money,they count less than the amount I gave them. No matter how carefully I count the money before going there, somehow the amount they count is always less.
This has happened to me twice now. I'm writing this review to warn others:
Please be very careful when depositing money here and sure you count and check everything carefully before leaving or the best thing is not to go there to deposit money. 😔
TA
Tarek Ahmed
Jul 23, 2026
1.0
I had a very disappointing experience at this Post Office. I visited three separate times, bringing different documents each time, but the staff still refused to accept them without giving me a clear reason. It caused me a lot of unnecessary hassle and wasted my time. What made it even more frustrating is that the exact same document was accepted immediately at Whitechapel Post Office on the very same day. The staff here were rude, unhelpful, and unprofessional. I will never use this Post Office again and cannot recommend it to others.
Frequently Asked Questions About Poplar Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
How much cash can I withdraw at Poplar Post Office?
The withdrawal amount depends on limits set by your bank account. Please check with your bank for specific withdrawal limits.
Are there any charges for making cash withdrawals at Poplar Post Office?
No fees are charged by the Post Office for cash withdrawals, but your bank may charge fees. Please verify with your bank.
How do I deposit a cheque at Poplar Post Office?
Bring the cheque, a completed deposit slip from your bank if needed, and a cheque deposit envelope from your bank. Hand over the sealed envelope at the branch to receive a receipt.
What are the opening hours of Poplar Post Office?
Open Monday to Friday from 9:00 to 18:00, and Saturday from 9:00 to 13:00. Closed on Sundays.
What payment options are accepted at Poplar Post Office?
Payments can be made by American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Does Poplar Post Office offer in-store pickup services?
Yes, in-store pickup is available at Poplar Post Office.
What is the Post Office Change Giving service offered?
Business banking customers who regularly need to exchange cash for coins can use the Change Giving and Change Giving “Lite” services at the Post Office with selected banks.
Which nearby printing services can customers visit around Poplar Post Office?
Customers can use PRINT In LONDON and Print In London (Same Day Printing London) for their printing needs, located nearby for convenience.
How can customers combine a visit to Poplar Post Office with nearby food options?
Customers can enjoy local dining at Viva Mexico and The Festival Inn, both nearby restaurants offering convenient options before or after their visit.
Are there convenient nearby facilities for changing currency around Poplar Post Office?
Yes, Post Office Travel Money is nearby offering currency exchange services that can complement your banking and travel needs at Poplar Post Office.
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