Norwood Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, licence applications, DVLA driving licence renewals, banking and financial services, money transfer services and travel insurance.
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Collect items ordered online and delivered by EVRi from this branch
📦EVRi Drop off
Drop off your pre-paid EVRi parcel or return at this branch. Max 15kg.
Reviews
3.4
77 reviews
5 stars
42
4 stars
4
3 stars1
2 stars
6
1 star
24
JS
Joana Serrado
Jun 4, 2026
2.0
I regularly use this post office as I had confidence in their service. Unfortunately one of my parcels went missing, I did not check if it was taken in the secure counter. I checked the tracking had said it’s still in at Post Office, after a couple of days of asking what happened to my parcel they gave me misinformation that tracking doesn’t show but Royal Mail told me otherwise. I asked them to check their CCTV so I can check if it was stolen and they did not have the curtesy to call me back. Unfortunately it was an expensive item and it shows they do not care to investigate for their customers.
BC
Barbara Canziani
Apr 18, 2026
2.0
Unfottunayley not good service. Lack of knowledge made me feel so insecure i decised i would do the postage myself online. There was also a marked lack of interest in helping me - i o ly had tò send a large letter tò Europe :(
CS
Cristo soy
Mar 4, 2026
1.0
Rude staff, unhelpful. Horrible customer service. I’ve been there for last time.
MS
Michelle Salami
Feb 7, 2026
5.0
Rita was very helpful. She helped me do my Passport Renewal
SA
Sam Ayres
Dec 24, 2024
1.0
Absolutely terrible service. They were unable to send a letter abroad but it’s just the passive aggressive ineptness that I found surprising and disrespectful to their customers. I wouldn’t use them.
Frequently Asked Questions About Norwood Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Norwood Post Office?
Norwood Post Office is open Monday to Saturday from 09:00 to 17:30 and is closed on Sundays.
What payment methods are accepted at Norwood Post Office?
Norwood Post Office accepts payments by American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Can I withdraw cash at Norwood Post Office without extra charges?
No charges are taken at the Post Office counter when withdrawing cash, but some banks may charge. Please check with your bank for details.
How can I deposit a cheque at Norwood Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank, and a cheque deposit envelope to the branch. Submit the sealed envelope to the Post Office to receive a receipt.
Does Norwood Post Office offer any business services for cash exchange?
Yes, if you are a business banking customer, you can use the Change Giving and Change Giving “Lite” services at Norwood Post Office for exchanging cash for coins with selected banks.
What services are available for in-store pickup at Norwood Post Office?
Norwood Post Office offers in-store pickup services, allowing customers to collect their orders directly from the branch.
Which nearby places can I visit after my business at Norwood Post Office?
You may visit nearby places such as Blackbird Bakery for coffee and pastries, Bamboo Fitness for Pilates or yoga, and Caras Restaurant for fast food.
Where can I find currency exchange services close to Norwood Post Office?
There is a Post Office Travel Money service located nearby offering currency exchange services.
Are there any health and wellness centers near Norwood Post Office?
Yes, nearby health and wellness centers include Mind & Body Therapy offering massage therapy, The Little Escape with holistic treatments, and South London Osteopathic Practice.
How can nearby public markets or stores complement my visit to Norwood Post Office?
After visiting Norwood Post Office, you can explore Westow Street Market for local goods or shop at Poundland for discounts and various items.
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