Lewisham Post Office

Reviews

• JG

  Jenny Gao

  Sep 28, 2026
  1.0
  Worst post office I’ve ever come across, comedic levels of bad. Came in to send some parcels and there was no queue, but the lady asked us to go queue as her colleague would serve us from the next terminal. We go stand there and she goes to the next terminal herself and calls us forward?! There was literally no one else there! She bats us away condescendingly saying we didn’t fill out customs forms. We go do that and come back with our parcels. She then says we should’ve come earlier as it was close to closing time. It’s only 5:20pm and there were other customers behind us, I said. I forgot to fill out one customs form so I do that on my phone as she’s sorting out my other packages. She notices and tries to wave me off to come back later even though she’s not done with the other packages yet. I’m literally 5 seconds away from finishing the form, I ask can you just wait 5 more seconds? She was super rude and ironically I would have gotten it done faster if she wasn’t aggressively rushing me. There are “do not be rude to staff” signs but it’s them that are rude to the customers, especially the lady with glasses. When she was done she dumped our packages aggressively into the pile. We asked if she could please be a bit more careful with our parcels and this obviously triggered her because she started shouting at us that WE were being rude and that was just the process. Her manager comes in as she keeps insisting we’re being rude but she was the one shouting at us! Absolutely abysmal and clearly no one at the company is doing anything about these staff members by the state of these 1 star reviews
• FL

  From Pam With Love

  Sep 26, 2026
  1.0
  Worst service I have ever received at any post office. There’s a particular lady at the travel money counter (Saturday 26th september 2026) terrible terrible attitude. Extremely rude. Lacks customer services and I will just put it out there that there is a level of racism there. Refused to serve me even though I wasn’t rude to her and then approached her colleague and told the colleague to not serve me. The colleague tried to not serve me by lying that she can only do £300 cash deposit and I accepted because I’m not going to wait in a queue for 20minutes to just walk away. This post office needs better staff better training and respect for their customers. It lacks all of it and I’m extremely disgusted and disappointed. This is coming from someone who takes pride in treating people with respect and excellent services. Shame on you all
• NL

  Nataliia Lisovska

  Sep 23, 2026
  1.0
  I went to pick up a parcel, and workers demanded to see my passport? Why specifically a passport? I have a plastic ID card, a digital ID, a bank card, a photo of my passport in my phone, and an email from the Royal post office itself containing my full name and the tracking number. The woman refused to look at any of this, claiming that online documents aren't accepted. I didn't pick up any secret documents, and I don't want to show my passport (privet information) for a package. Why is there constantly only one service counter open, resulting in 30-minute queues?
• YY

  Y

  Sep 16, 2026
  1.0
  Absolutely terrible service. The staff were extremely slow and seemed to have no sense of urgency whatsoever. On top of that, the attitude was incredibly unpleasant — they came across as very condescending and as if they were doing customers a favour. There are plenty of other Post Offices I could use. I would rather travel further and spend more time getting there than ever come back to this branch. One of the worst customer service experiences I’ve had. Definitely won’t be returning.
• A

  Миша Сангурский

  Sep 8, 2026
  1.0
  By reviews rating looks like I’m not first but.. I came in to renew card and they looked like it was some weird situation but I skipped queue of those who wanted to send parcel cuz I thought if its not related to parcels then its faster. And woman was sitting there stripping some receipts doing nothing and right after raging me about queue that wasn’t related to my concern she immediately started accepting other clients, after that turns out they made me wait in the queue just to say at the end that I need physical document, basically waste of time

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