How do I deposit a cheque at Post Office?

To deposit a cheque, you’ll need to bring the following to your nearest branch: *The cheque *A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches *A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches) Please do not enclose cash. Full instructions can be found on the cheque deposit envelope. Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.

Why did my Post Office refuse to issue change?

If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch. You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up. If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request. To get more information about your bank’s services and Change Giving, contact them directly.

What is the Post Office Change Giving service?

If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.

Kensington Church Street Post Office | London, City of London

Royal Mail

7 items

📦Royal Mail UK 1st class delivery

Send a letter from £1.25 and a small parcel from £4.19

📦Royal Mail UK 2nd class delivery

Send a letter from 75p and a small parcel from £3.49

📦Royal Mail Special Delivery Guaranteed by 9am

Guaranteed delivery by 9am Track & Trace – follow your item from sending to receiving Signature on delivery – check it online after 10 minutes Guaranteed Saturday delivery for an additional fee Refund if your item isn’t there on time Up to £50 compensation included for delivery by 9am Optional consequential loss cover up to £10,000

📦Royal Mail Special Delivery Guaranteed by 1pm

Guaranteed delivery by 1pm Track & Trace – follow your item from sending to receiving Signature on delivery – check it online after 10 minutes Guaranteed Saturday delivery for an additional fee Refund if your item isn’t there on time Up to £750 compensation included for delivery by 1pm Optional consequential loss cover up to £10,000

📦Parcelforce next day UK delivery

From £12.45

Track & Trace – follow your item from sending to receiving Includes loss or damage cover up to £200 Option to buy additional cover up to £2,500 Send individual parcels up to 30kg 100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24 Capture photo on delivery and available to see on request

📦UK 2 day delivery - Parcelforce Worldwide express48 and express48large

From £11.95

Track the full delivery journey of your item Includes loss or damage cover up to £150 Option to buy additional cover up to £2,500 Send individual parcels up to 30kg 25% refund if your item isn’t delivered on time Capture photo on delivery and available to see on request

📦Royal Mail & Parcelforce Worldwide international services

DPD

2 items

📦DPD Drop Off

Drop off your pre-paid DPD parcel or return at this branch. Max 20kg

📦DPD Click & Collect

Collect items ordered online and delivered by DPD from this branch

Reviews

4.7

479 reviews

5 stars

440

4 stars

3 stars

2 stars

1 star

Kevin Balusa

3 days ago

5.0

Akhtar gave me excellent customer service and was very friendly glad he supported me and made my day positive

Charles Gale

Aug 10, 2026

5.0

Akhtar was a delight and there to help.me through the whole process!! Went above and beyond! Thank you

Bjarke Andersen

Aug 4, 2026

5.0

Had the pleasure of encounter Akhtar. Who went beyond his duties. What a good service! Even though they closed prior to me arriving he went the extra mile and still spending his time finding my package. Saved the evening and my night sleep by finding my new mattress.

Rose

Jul 31, 2026

5.0

I’ve been coming here several times a week for 14 years. Nearly all of the staff have always been excellent; quick, knowledgeable and lovely. Staff numbers reduced by maybe two thirds about a year and a half ago and I was so sad to see some staff go, but the remaining staff are still excellent and I must give a special shout out to Akhtar who is ALWAYS cheery, knows his job inside out and gives great advice on post office procedures and options that you may not be aware of.

maha idan

Jul 15, 2026

1.0

I am writing to file a formal and urgent complaint regarding a distressing experience I had today, July 15, 2026, at approximately 5:24 PM, at the following branch: high street Kensington I visited this branch to return a parcel via Evri. When I presented my barcode, the staff member on duty, who identified himself as "Harinder," treated me with unacceptable hostility. He spoke to me in a demeaning and aggressive manner, repeatedly telling me to "watch my language." Furthermore, he intimidated me by threatening to take me to court, falsely accusing me of taking a photo of his name tag. This behavior is completely unprofessional and violates the standards of service I expect from the Post Office. I felt humiliated, intimidated, and unsafe during this interaction. I am requesting the following: Immediate Investigation: Please review the CCTV footage from the date and time mentioned (around 5:24 PM today) to verify the conduct of this staff member. Disciplinary Action: Take appropriate disciplinary measures against the staff member to ensure this behavior does not happen again to other customers. Formal Response: I would like a formal response explaining the outcome of your investigation and how you intend to address this incident. I trust that the Post Office takes such reports of staff misconduct very seriously. I look forward to your prompt response. Sincerely, maha idan

Frequently Asked Questions About Kensington Church Street Post Office

How much cash can I withdraw at a Post Office counter?

The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.

Do I get charged for making cash withdrawals at Post Office?

No charges are taken at the counter however some banks may charge. For details, please check directly with your own bank.

Brand Certified Facts from Kensington Church Street Post Office

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Certified August 16, 2026Yext Knowledge Graph

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