Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
1.6
240 reviews
5 stars
27
4 stars
7
3 stars
9
2 stars
5
1 star
192
22
26keri
2 days ago
1.0
Incredibly rude staff. This is the worst post office I have ever been to. The staff are Incredibly rude to customers, the queue are long, and once you get to the front you are greeted by rude staff. On more than one occasion I have seen all three staff members (when your Lucky enough to get more than one counter open) be Incredibly rude to customers. I have even had the pleasure of encountering the staff be rude to me. Their behaviour is unacceptable and really ruins post office reputation. AVOID this post office if you value respect or good customer service, because you will not receive it here. Had to complain to Head office over the behaviour of the staff in this branch. Will not be visiting again.
SS
Sophie
Sep 15, 2026
1.0
The slowest post office no wonder it’s closing down.
VA
Van Cuong An
Aug 24, 2026
1.0
One of the worst Post Offices I have been to. Staff are useless and hardly ever there. Just only one guy working today. Poor mug if he leaves then you might as well close this disgrace of postal service.
PV
priscilla vadivelloo
Aug 12, 2026
1.0
It’s so unprofessional to leave people waiting no apologies no eye contact. We had two people who were behind the counter one serving whilst chatting to her colleague the other one tidying. Surely, that could wait until customers have been attended to? It’s getting worst in there! Perhaps a manager needs to have objectives in place with all staff in order for it to work efficiently.
JG
Justin George
Jul 30, 2026
1.0
On 30/07/2026, I visited the branch regarding two parcels that hadn’t been delivered. The staff member I spoke to was noticeably unprofessional. I asked simple questions about my parcels, but her responses were dismissive and delivered with unnecessary attitude. She also spoke loudly in a way that felt confrontational rather than helpful.
I understand the pressure that comes with being short‑staffed, but it doesn’t excuse speaking to customers in that manner. I’m simply asking for basic professionalism. ( if I could give it zero instead of 1 star, I would be happy to)
Frequently Asked Questions About Forest Hill Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
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