DHL Express offers a fast, secure, and reliable worldwide courier service from over 1,600 DHL Service Point locations nationwide – conveniently situated at your local high street or retail park near you. Send letters or parcels within the UK or internationally to over 220 countries and territories with DHL, the global leaders in international shipping. Free envelopes and boxes are provided in store. Simply choose the box size you require, pack and pay in store. Pricing is based on the size of the packaging and the zone that you’re sending it to – no weighing, measuring or printing is required! Reduced CO2 emissions across our network with any parcel sent internationally from a DHL Service Point by the purchase of Sustainable Aviation Fuel.
Details
Wheelchair accessible entranceAvailable
Location
Certified by DHL Express Service Point (Highlife Supermarket London) • Jun 28, 2026
DHL Express Service Point (Highlife Supermarket London)
Certified by DHL Express Service Point (Highlife Supermarket London) • Jun 28, 2026
Monday7:00 AM - 11:00 PM
Tuesday7:00 AM - 11:00 PM
Wednesday7:00 AM - 11:00 PM
Thursday7:00 AM - 11:00 PM
Friday7:00 AM - 11:00 PM
Saturday7:00 AM - 11:00 PM
Sunday7:00 AM - 11:00 PM
Products & Services
1 list · 13 items
Explore offerings from DHL Express Service Point (Highlife Supermarket London) on 292 Portobello Road in London, with popular dhl express courier services available at this location.
DHL Express Courier Services
13 items
DHL Express Courier Services
Express Parcel Delivery
DHL Express specialises in fast, secure and reliable delivery of documents and parcels in over 220 countries and territories worldwide. With an international reach and local teams, we offer a time-definite, door-to-door service in the UK and internationally.
DHL Courier Service For Parcel Delivery Within the United Kingdom
Drop off your parcel at a DHL Service Point location near you to send your parcel within the United Kingdom. DHL Express parcel delivery within one working day from £7.85. Get free boxes when you drop your parcel off in store and no account is needed, just bring identification with you.
DHL Courier Services For International Parcel Delivery
For all your international shipping needs DHL Express operates in more than 220 countries and territories globally. You can trust us for fast and reliable door-to-door delivery from 1-4 working days. Prices and delivery times are influenced by the destination that you’re sending your parcel to.
DHL Express Drop Off Locations Near You
DHL’s fast and reliable worldwide parcel delivery service is available at selected Ryman, Safestore, WHSmith and Robert Dyas shops, as well as 100s of independent stores nationwide. With over 1,400 convenient UK locations, it’s easy to find a DHL Express UK Service Point location near you.
Free DHL Boxes & Envelopes When Dropping Off Your Parcel
You can drop your parcel off at over 1,400 DHL Service Point locations nationwide where free boxes and envelopes will be provided. The cost of sending your parcel this way depends on the zone that you're sending it to and the box size you choose.
Fastest Door-To-Door Delivery
Our door-to-door delivery service means that a DHL Express courier will deliver your document or parcel to its final destination. We operate in over 220 countries and territories worldwide with an extensive fleet of DHL planes and vehicles.
Send Letters, Documents & Parcels Via DHL Express
You can send a letter, document or parcel within the UK or internationally by dropping it off at a DHL Service Point located near you. Free envelopes and boxes in various sizes will be provided and the pricing is determined by the size of the box you choose and the zone that you're sending it to.
Free Real-Time Tracked Delivery
You're able to track your parcel along its journey in real time online or by WhatsApp using the 10-digit tracking number for DHL Express shipments.
Start Online, Finish In-Store
Want to save time in store? Complete your parcel details online before you drop off your parcel at a DHL Service Point near you. Simply take your confirmation number to your local DHL Service Point, pick a free box and pay in-store.
No Printer Needed When Dropping Off
Free envelopes and boxes will be provided for you when you drop your parcel off at a DHL Service Point location. The labels and necessary Customs invoices will be created and printed in store for you. The price is based on the zone that you're sending it to and the size of the box you choose.
Extended Liability
If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend DHL's standard liability with this service. A fixed charge of £4.50 provides a fixed compensation amount of £400.
DHL Shipment Insurance
DHL Shipment Insurance for non-documents is optional and provides you with protection against the risk of loss or damage to your parcels from external causes during transportation by DHL. £12 for shipments valued up to £800 or 1.5% of the total value if greater than £800.
Emissions Reducing Shipping
Our sustainability strategy goals include increasing our use of sustainable aviation fuels, designing all new buildings to be carbon neutral and electrifying our last-mile delivery. We will also reduce CO2 emissions from our network on any parcel sent internationally when dropped off at a DHL Express Service Point or when booked via DHL Express online (DHLitNow) through the purchase of Sustainable Aviation Fuel (SAF).
Reviews
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FM
Francesca Muller
Aug 19, 2025
5.0
Just went in to DHL a parcel to the US. Had never used this shop before - what.a good surprise!
Vee was so kind and helpful. He made the whole process simple and efficient - and DHL ended up being the same price as Royal Mail but 3x faster!
RV
Richy Vich
Aug 10, 2025
5.0
First time using DHL vs UPS. Normally I don’t have issues with the regular employee I normally deal with but that all changed since dealing with his colleague for the first time.
Firstly, never drop off a parcel without a confirmation text even if the person behind the counter says it’s ok. The person behind the counter wasn’t the regular guy I dealt with in the past (no issues at all), he said he didn’t have access to the parcel scanner and that my parcel will be processed once his colleague gets in. He was very eager to give me a pen and paper to write my details so his colleague can scan the parcel, guess what? No text confirmation on the day!!!!!
Several days passed by, I checked on the DHL app and it says parcel is at service point. Visited several times across several days, I’ve been given the reach around and potentially losing £400 of goods. Now I’m going through refund process with the courier company, which I’m not happy about as I know I’ll most likely going to lose my money.
Update - 18/8/25 (13 days later)
DHL, especially DHL eCommerce customer service are absolutely useless. You would assume in 2025 and with AI, that a renown global transit company would have a overview of the whereabouts of a parcels once scanned into their systems (domestically/internationally) but no, they don't take ownership or accountability for any items lost in transit, and would rather have the customer go out their way deal with their Service Point partners than resolve the situation themselves. Please refer to DHL eCommerce recent response after their internal investigation.
After several visits to the store, shop owner/colleague allowed me to check the stockroom on each visit (more than 3 times for my lost parcel), took my details, understood my frustration/anger as I was personally losing money, especially £400 in regards of value of goods. When I highlighted the value of the parcel, shop owner response was it doesn't matter £400 or £20, meaning they treat all parcel the same, which is how it should be.
I thankful for the shop owner and colleague who were considerate, passionate, understood my frustration in each visit, and turnt a negative review to a positive review. I was respectable also to them and didn't cause a scene, they were true to their words/trust worthy enough to allow me to check their stockroom for my parcel as they had nothing to hide. As a local business, nothing but 5/5 and amazing customer service.
Big up's to the Bossman!!!
To conclude - save yourself the hassle/frustration, don't use DHL, especially DHL eCommerce as they lack customer service, they don't put their customers first, they don't know where the whereabouts of parcels are, even within their own logistical network where products are scanned at each stage.
GG
ghirmai ghebremichael
Mar 9, 2025
5.0
I always use the shop very helpfully and efficiency services
Frequently Asked Questions About DHL Express Service Point (Highlife Supermarket London)
How do I contact DHL Express to speak to someone or ask a question?
Click on the "Website" button and then "Contact DHL Express" for all the ways you can contact DHL Express.
How do I make a booking without an account?
There are three methods to send your parcel with DHL Express without having an account. You can drop your parcel off at a DHL Express Service Point near you, book a collection online or phone Customer Service.
Do I need an account to send a parcel with DHL?
You don’t need an account to send a parcel with DHL Express. If you send international parcels on a regular basis, you may benefit from opening a DHL account. If you want to open a DHL account click on "Website" button and scroll down for more information on how to open a DHL account.
Are DHL's delivery times guaranteed?
DHL Express will provide an estimated delivery time. Please note that this is based on deliveries to major destinations - they don’t include time in Customs and are provided as a guide only.
Transit times can vary depending on the size and content of the parcel, the origin and destination locations within each country and public holidays. There may also be circumstances that are beyond DHL Express' control that affect our transit times, such as adverse weather conditions.
What services does DHL Express offer at this store?
Click on the "Website" button to find more information about sending a parcel from this location.
How do I track my DHL parcel?
There are many ways to track a DHL Express parcel - track your parcel online, via WhatsApp chat or by phone. Click on the ""Website"" button on our Google Business Profile, then click on ""Track a parcel"" in the top navigation bar. Choose your preferred method for real-time tracking.
If you are unable to track your parcel or need advice on its status, contact our Customer Service team. The contact number is provided under ""Phone"" on our Google Business Profile.
What are Custom duties and taxes?
When transporting goods across international borders, packages are subject to duties and taxes as determined by Customs in the destination country. Whether a shipment is a gift or not, it must still go through an import procedure as determined by Customs law in the destination country. The shipment is cleared through Customs based on the origin country, value and quantity. The calculation of duties depends on the assessable value of a dutiable shipment. For more information read our FAQs after clicking on the "Website" button.
Why doesn't DHL include duties and taxes in its delivery prices?
The Customs authorities in the destination country determine whether any duties and taxes are applicable when the parcel arrives. This is based on the information provided on the parcel label (or waybill) and Customs paperwork, such as the contents, declared value and weight.
Why is the receiver being asked to pay Custom duties and taxes?
Duties and taxes are charged by Customs in the destination country and the receiver in that country is responsible for paying them. For more information read our FAQs after clicking on the "Website" button.
Do I need to create Customs paperwork for my parcel?
If a parcel (non-document item) is being sent internationally (including to Europe), a Customs invoice is required. If a parcel is being sent nationally (within the UK and to the Channel Islands), a Customs invoice is not required.
If you are dropping off a parcel at a DHL Service Point, your Customs invoice will be printed in store, along with your parcel labels.
When you book a collection online, you will be prompted to complete Customs information and the invoice will print automatically with your parcel labels.
If you book with DHL Express by phone, our friendly Customer Service team will guide you through what paperwork is needed.
What are the parcel size and weight limits when dropping off a parcel at a DHL Service Point?
Click on the "Website" button for box size, weight and price information to send a parcel from a DHL Express Service Point.
How do I send a parcel with DHL Express if the weight exceeds 25kg.
If the weight of your parcel exceeds the maximum weight that you can send from a DHL Express Service Point, then consider sending your parcel by booking a courier collection online or by phoning Customer Service for a quote.
To view the size and price guide for sending a parcel from a DHL Express Service Point, click on the ""Website"" button.
Can I use my own packaging with DHL?
We can accept parcels in your own packaging when booking a courier collection online or by phone. We can also accept parcels in your own packaging at selected DHL Service Points that are designated DHL Express Service Centres (owned by DHL) where we have the capability to measure and weigh your parcel.
The rest of the drop off locations that are part of our DHL Service Point network do not have the capability to measure and weigh your parcel.
Click on the ""Website"" button and go to ""What you need to know to send from this location"" and click on ""DHL Express Service Centers"" for a full list of locations that all have weighing and measuring capability.
Do I need a printer to drop off my parcel at a DHL Service Point location?
No, you don't need a printer to send a parcel from a DHL Express Service Point location.
To save time in store, complete your details online and take the confirmation number with you when dropping off your parcel.
Just click on the ""Website"" button and then click on ""Complete parcel details online"".
What happens if no one is available to receive my parcel?
If there is no one available to accept the parcel, our DHL Express courier will usually leave a calling card at the address informing the receiver that they have tried to deliver a parcel. The receiver can then either collect the parcel from their local DHL Express Service Point or arrange another delivery. If they arrange another delivery, this can be to an alternative address. Just search on Google for "DHL Express On Demand Delivery" and enter the parcel tracking number.
How do I insure my document or parcel and what will I be charged?
Click on the "Website" button to see if shipment protection is available from this location and read the FAQs on that page for details on how to insure your parcel and what the charge will be. Some restrictions and limitations may apply depending on the destination and contents of the parcel or document.
Are transit times slower from a DHL Service Point?
Transit times are the same for all our services. However, if the DHL Express courier has already made their daily collection from the DHL Express Service Point store, your parcel will not depart until the next time he comes around to collect again, usually the next day. While many of our locations are open seven days a week for dropping parcels off, our couriers only collect Monday to Friday (excluding bank holidays).
Our transit times apply from the day the courier collects your parcel from the DHL Service Point location. Click on the "Website" button for the latest drop off time at this DHL Express Service Point to make sure your parcel is collected by the courier on the same day collection.
What payment options does DHL offer?
Click on the "Website" button to see the payment options at this DHL Express Service Point location under "Payments accepted".
What is DHL Express' approach to sustainability, and what specific initiatives are available to customers?
Click on the "Website" button to read the FAQs for details on DHL Express' sustainability approach.
What services does DHL Express offer at the Highlife Supermarket London location?
DHL Express offers an easy delivery service to send documents or parcels worldwide without weighing or measuring. Free packaging is available, and you don't need a DHL account to use this parcel drop off service.
Do I need a DHL account to send a parcel at this location?
No, you do not need a DHL account. You can send parcels without an account, but if you send international parcels regularly, opening an account might be beneficial.
What are the opening hours of the DHL Express Service Point at Highlife Supermarket London?
The service point is open daily from 7:00 AM to 11:00 PM, Monday through Sunday.
How can I track my DHL parcel sent from this location?
You can track your parcel online, via WhatsApp chat, or by phone. Visit the DHL website through the provided link and use the 'Track a parcel' option for real-time updates.
Is there wheelchair access at the DHL Express Service Point in Highlife Supermarket London?
Yes, this location has a wheelchair accessible entrance.
What payment options are accepted at this DHL Express Service Point?
You can pay using cash, Maestro, Mastercard, or Visa.
Can I use my own packaging when sending a parcel from the Highlife Supermarket DHL location?
Yes, parcels in your own packaging can be accepted when booking a courier collection online or by phone. Selected DHL Express Service Centres with weighing and measuring capability also accept your packaging.
Where is the DHL Express Service Point located?
It is located inside Highlife Supermarket at 292 Portobello Road, London, W10 5TE, United Kingdom.
What nearby places can I visit before or after sending a parcel at the DHL Express Service Point?
You can visit Highlife Supermarket for groceries, The Cloth Shop for fabrics and crafts, or enjoy a meal at nearby restaurants like Okasan Sushi, Thai Rice, or Trejo’s Tacos.
How can nearby places enhance my experience when visiting the DHL Express Service Point?
You can conveniently combine your parcel drop-off with shopping at Highlife Supermarket or relax with food options nearby such as La Plaza Deli or Lisa's Italian restaurant. Also, explore local shops like the Vintageyewear Optical or enjoy coffee at Oporto Patisserie.
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Certified June 28, 2026Yext Knowledge Graph
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