Castellain Road Post Office

Reviews

• FG

  Frankie Gordon

  4 days ago
  1.0
  Wish I’d read the reviews here - absolutely appalling level of service, avoid at all costs. Amazing something as unprofessional as this setup can stay operational. AVOID AVOID AVOID
• AM

  Andy Mitchell

  Jun 8, 2026
  1.0
  Don't bother if you want to use the Post Office here! Everything is too much trouble for them. I have repeatedly been told I can't post something from there only for it to turn out to be untrue. Staff are extremely rude. They do not keep your parcel safe if posting "just leave it by the door" - guess what, parcel has disappeared (good job it was insured). When you do complain they are totally uninterested. I really don't know how The Post Office allow them to continue to have a service there.
• AS

  Ahmad Sohail

  May 28, 2026
  1.0
  If i can give this place a even lower star i would the indian shopkepper is lazy you try to get a package he says he wont check because the pile is too big to check he was too lazy to give me my package the worst experience ever and then he ignored me do bot use this shop if u have a parcel here it wont reach u i guarantee
• SR

  Sophie Raibin

  Apr 6, 2026
  1.0
  I’ve now had two negative experiences at this branch, both involving the newsagent owner. On both occasions, I attended to return an Amazon parcel and followed the instructions given. I paused briefly to process what was being said and carry out the steps correctly, without responding verbally or behaving disruptively. Despite this, I was repeatedly accused of having an “attitude problem” and told I was doing something wrong, when I wasn’t. During the second visit, after being repeatedly criticised and mischaracterised despite complying throughout, the situation escalated and I did raise my voice out of frustration. However, this came after multiple unwarranted accusations and a lack of willingness to listen. I have since noticed other reviews describing similar experiences, which is concerning and suggests this may not be an isolated incident. It is not appropriate to make assumptions about a customer’s attitude or body language, particularly when they are simply trying to follow instructions. Customers should be able to use basic services without being wrongly criticised or provoked. I will also be raising this directly with the Post Office, as this falls below the standard expected of a customer-facing service.
• SS

  Sanjay Silas

  Apr 2, 2026
  1.0
  I had to drop a dpd return parcel as per the return instructions from kitchenaid. I visited the post office shop yesterday but was told I was late and will not be accepted. Fair point. I had shown the parcel to the person at counter. Today I visited well within the drop off time and was told parcel is big and dpd will come tomorrow and they don’t have space. So i should come tomorrow. I had to tell the counter person that I am dropping within time and as per the list of drop off points for dpd. Had to persuade that chap to accept the parcel. Dpd should penalise this shop for being very unhelpful. And owner of the post office should fire the counter clerk and relinquish the franchise if they cannot help. There was another lady with an international post parcel who was sent back by the same person.

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