Camberwell Green Post Office

Reviews

• NB

  Neethu Babu

  Sep 30, 2026
  1.0
  I had a very disappointing and stressful experience when I went to the Post Office to collect my parcel. As per the collection requirements, I brought my physical BRP, which clearly has my name, photograph and personal details on it. However, the staff member, Mel, checked my ID and told me that it was not valid because it had expired. I explained that I now have Indefinite Leave to Remain (ILR) and that I could provide my eVisa and share code to verify my status, despite having brought my physical ID. Unfortunately, I was not treated with any understanding or courtesy during the interaction. What was particularly disappointing is that my friend had a very similar experience at the same branch with the same staff member, Mel, just last month. This makes me concerned that this may not have been an isolated incident. The way I was spoken to and treated was extremely disrespectful, and the level of customer service was very disappointing. Customers should be treated with basic courtesy .
• MX

  Mingsheng Xie

  Sep 29, 2026
  1.0
  "I want to lodge a formal complaint against a female staff member at the Camberwell Green branch today at around 11:30 AM. I brought my original Home Office ARC card and an official GP letter as proof of identity and address to collect a Poste Restante parcel. However, she was extremely rude, unprofessional, and flatly refused to give me my parcel without any proper reason. Later, another supervisor came over and resolved the issue immediately, which proved the first staff member was deliberately making things difficult for me. This biased and unhelpful service is completely unacceptable." Hello, I didn't want to continue. Your public relations are really good. No wonder you can have a high score of 2.3. She pointed out that the date of my effective card was the expiration date. You can ask her what she really thinks, instead of giving a reason to clean yourself up. Why don't you look at the card carefully? And take the effective date as the expiration date. I can also say that I think you are greedy for the "treasure" in my package and want to keep it. Anyway, all you need is a seemingly reasonable reason. You do the same! You can train them to be normal and real service personnel. You don't think that every bad review can find a reason, which is a problem in itself? Thank you for your reply. I hope you can do better and reach a high score of 2.5 before Christmas. Stop lying in your response! The female staff member NEVER asked for a bank card and had ZERO intention of solving the problem. She just flatly refused me and made things difficult. It was only AFTER the manager came over that the issue was resolved. Your reply is a complete distortion of facts to protect an incompetent employee."
• GT

  Georgia Tice

  Sep 18, 2026
  5.0
  I visit this post office on a weekly basis, the staff here are always friendly, polite, and incredibly efficient, no matter how busy it gets. It’s clean, well-managed, and a pleasure to use. Highly recommend this branch.
• MB

  Maura Bird

  Sep 17, 2026
  1.0
  One of the worst post offices I’ve had to use locally. Everyone that was there was having an issue. Twice now I’ve come to pick up medication and both times sent me to a delivery office that closed at 10am… how could you not let someone aware of the opening times and how can you just send someone out saying it’s just out on the left when it’s a 8 minute walk away. First time I had to go back and they had it in the first place!! Disgraceful customer care and a headache for any person doing admin or trying to get hold of important medication. I told the person behind the counter she didn’t even bat an eyelid. Just simply didn’t care. UPDATE : I cannot believe I’m writing this firstly. I was instigated by a lady behind the counter of Camberwell PO I’ve never had business with before beside the lady that served me yesterday from this review above. From then she raised her voice to me in a full post office saying I lied in my review I put here. I am not denying I had my phone and could see the address and times of the delivery office of Camberwell, I wrote it here to make aware that not everyone has immediate access or can orient themselves through their phone as a lot of people who use the post office cannot. She publicly called me a liar a defamation of my character, and caused conflict to not just myself but a full post office. I returned because surprise, surprise my parcel was at the post office and not the delivery office… I believe and have encountered people that work in post offices with patience , understanding and care. I think this should be the first port of call when hiring desk attendees. I won’t be taking this further as I work full time and don’t have the energy for this nonsense, I’ll just use another post office. It will be inconvenient , but a necessary evil. To add some regular working people don’t know that Royal Mail is a different company to Post Office and won’t have known what it means or what you were making your point about. Note If my driving application doesn’t make it to DVLA I will take this further. Thanks to anyone who has taken the time to read through this.
• HM

  Harry MacDonald

  Sep 16, 2026
  1.0
  My partner has just told me of her recent experience at this post office, which has been horrible and upsetting for her: It involved judgemental, contemptuous, angry, passive aggressive and bullying behaviour from two members of staff and their manager. It also involved one member of staff, who wasn’t even serving her, talking loudly about her to a customer and essentially inciting him and other customers to make judgements about her. Hearing her experience was angering and upsetting to me, and from my perspective constituted bullying, and highly unprofessional, unkind behaviour. I highly discourage anyone from using this post office

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