How do I deposit a cheque at Post Office?

To deposit a cheque, you’ll need to bring the following to your nearest branch: *The cheque *A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches *A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches) Please do not enclose cash. Full instructions can be found on the cheque deposit envelope. Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.

Why did my Post Office refuse to issue change?

If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch. You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up. If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request. To get more information about your bank’s services and Change Giving, contact them directly.

What is the Post Office Change Giving service?

If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.

Ben Jonson Road Post Office | London, City of London

📦Royal Mail UK 1st class delivery

Send a letter from £1.25 and a small parcel from £4.19

📦Royal Mail UK 2nd class delivery

Send a letter from 75p and a small parcel from £3.49

📦Royal Mail Special Delivery Guaranteed by 9am

Guaranteed delivery by 9am Track & Trace – follow your item from sending to receiving Signature on delivery – check it online after 10 minutes Guaranteed Saturday delivery for an additional fee Refund if your item isn’t there on time Up to £50 compensation included for delivery by 9am Optional consequential loss cover up to £10,000

📦Royal Mail Special Delivery Guaranteed by 1pm

Guaranteed delivery by 1pm Track & Trace – follow your item from sending to receiving Signature on delivery – check it online after 10 minutes Guaranteed Saturday delivery for an additional fee Refund if your item isn’t there on time Up to £750 compensation included for delivery by 1pm Optional consequential loss cover up to £10,000

📦Parcelforce next day UK delivery

From £12.45

Track & Trace – follow your item from sending to receiving Includes loss or damage cover up to £200 Option to buy additional cover up to £2,500 Send individual parcels up to 30kg 100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24 Capture photo on delivery and available to see on request

📦UK 2 day delivery - Parcelforce Worldwide express48 and express48large

From £11.95

Track the full delivery journey of your item Includes loss or damage cover up to £150 Option to buy additional cover up to £2,500 Send individual parcels up to 30kg 25% refund if your item isn’t delivered on time Capture photo on delivery and available to see on request

📦Royal Mail & Parcelforce Worldwide international services

Reviews

1.9

88 reviews

5 stars

4 stars

3 stars

2 stars

1 star

Hugo Marques

May 14, 2026

1.0

Very poor experience. I handed over two parcels at the counter, but one was never scanned into the delivery network, which has caused a serious issue. When I returned to ask for help, I was told nothing could be checked without the receipt, and that only police could access CCTV. No practical support, no accountability, and I would not feel confident using this branch again for tracked parcels.

Owain Iorwerth

Apr 9, 2026

1.0

Used to be a solid local post office run by a friendly couple, but it's gone downhill since they left. The place is disorganised and the service has tanked. Went in this morning to collect a parcel. The person at the counter left me just after he asked what I wanted - to put signs and queue barriers outside (which should've been done before opening). When he came back, I explained I was collecting a parcel. He immediately repeatedly asked me for a QR code - which DPD hadn't provided - then took a phone call while I was trying to find the tracking number he asked for instead. I only had a parcel number, so tried to give it to him, but he couldn't log it properly because he was still on the call. Lost my patience at that point and told him to finish the call and pointed out he'd already left me to finish setting up his shop. He eventually found my package using the photo DPD had emailed me - which I'd shown him at the start! Customer service doesn't need to be that painful an experience - very frustrating. This place needs better management sorry to say.

shahan ali

Mar 28, 2026

1.0

Shockingly poor service. The staff behind the counter seem completely untrained and utterly clueless when it comes to handling even the most basic financial tasks. What should have been a simple, routine transaction turned into a complete mess due to their incompetence. Instead of resolving anything, they created more problems, leaving me to waste my own time dealing with my bank to fix errors that never should have happened in the first place. It’s unacceptable that a place offering financial services operates at such a low standard. Avoid this branch entirely if you value your time, money, and sanity.

Fayza Omar

Mar 19, 2026

1.0

Doesn’t even open on time when the start time is for 9am always late to open the post office it’s a joke

Amina

Jun 17, 2023

1.0

Really bad customer service, staff never seem to have a smile or say hello. Unbothered outlook to work.

Frequently Asked Questions About Ben Jonson Road Post Office

How much cash can I withdraw at a Post Office counter?

The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.

Do I get charged for making cash withdrawals at Post Office?

No charges are taken at the counter however some banks may charge. For details, please check directly with your own bank.

Brand Certified Facts from Ben Jonson Road Post Office

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Certified June 21, 2026Yext Knowledge Graph

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