Harrow Post Office

Reviews

• MT

  Maryam T

  Sep 29, 2026
  1.0
  Absolutely appalling experience today. I witnessed a member of staff named Seema/Sima treat a Romanian customer extremely poorly simply because the woman could not speak English. The woman was trying to send a parcel and clearly struggled with English. Instead of trying to communicate with her patiently or suggesting something as simple as using Google Translate, Seema repeatedly shouted “English, English, English” at her and told her that if she didn’t bring someone English with her, she could not be served. She then turned to the whole queue asking if anyone spoke Romanian. It was extremely uncomfortable to watch. This is 2026, and there are so many ways to communicate with someone who has a language barrier. The woman was already in a vulnerable position and, in my opinion, the way she was spoken to was humiliating and could reasonably be perceived as discriminatory. When it was my turn, I was told I needed physical ID to collect my parcel. I accepted this and said I would bring it back. However, I told Seema that I was upset by how she had treated the woman and that I would speak up for her because she couldn't speak up for herself. Seema then accused me of only saying this because she couldn't give me my parcel. I made it very clear that this had nothing to do with my parcel I had been standing in the queue and had witnessed what happened. I told her that the way she treated the woman was wrong and that it could be perceived as racist/discriminatory. Her response was essentially that she had always been able to speak English. I told her that was fortunate for her, but it doesn't give anyone the right to treat someone else badly because they cannot speak English. Other people in the queue were even making comments like “here we go again.” Eventually, I left because I felt the situation had become completely unacceptable. I am British, born in this country, and I will always speak up when I see someone being treated unfairly. Everyone deserves to be treated with dignity and respect, regardless of what language they speak. I hope management seriously reviews what happened and addresses the way customers who don't speak fluent English are treated at this branch.
• RB

  Risi Bazemore

  Aug 29, 2026
  5.0
  Since people only bother to write reviews when they have had a terrible experience, I will balance it out and say I have always found the staff at this post office to be helpful and professional. Of course there is always a queue during peak times when everyone just got off work. This is not a unique feature of this post office. Thank you to the staff here, and to our friendly and reliable postal carrier as well.
• LL

  Laura

  Aug 24, 2026
  1.0
  Staff tried to tell me that I can't post a parcel worth more than £20 with a second class stamp (incorrect), and tried to push for me to buy a track-and-sign stamp for £24.50 - worth the same price as the parcel I was trying to send. Wouldn't accept that it was incorrect information. Went to the post office at Harrow and Wealdstone instead and had no issues.
• GK

  Gaurav Khare

  Jul 8, 2026
  1.0
  The man on the counter did not inform of cost-efficient delivery options for the courier. Please do check all your options online before going.
• AA

  adrian alagel

  Jul 3, 2026
  1.0
  I have a collection monday and they said not delivered.They scan de qr code but no have the item.I was wednesday and friday nothing coming .Dpd they said he wad delivered inside by Sarju Vakil but they said is nobody with this name there.

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