Send a letter from £1.25 and a small parcel from £4.19
Brand Certified
The Mount Post Office
2.2(108 reviews)
Certified by The Mount Post Office • Jun 14, 2026
Business Details
2 Market Parade, Feltham, LND
TW13 6AJ, United Kingdom
Certified by The Mount Post Office • Jun 14, 2026
+44 2088 949675
Certified by The Mount Post Office • Jun 14, 2026
https://www.postoffice.co.uk/branch-finder/1180258/the-mount?campaignid=gmb~bf~1180258~google~na~05022025
Certified by The Mount Post Office • Jun 14, 2026
About
Certified by The Mount Post Office • Jun 14, 2026
Post OfficeBankBusiness Banking Services
With over 11,500 branches the Post Office is the biggest UK retail network, with more branches than all banks and building societies combined. The Post Office provides services central to peoples’ everyday lives; We offer the UK’s largest fee free cash withdrawal network through our 11,500 branches and over 2000 ATMs and 99% of UK bank customers can access their accounts at the Post Office. We provide financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services. Post Offices branches remain highly valued and trusted, and are the focal point of many communities.
Location
Certified by The Mount Post Office • Jun 14, 2026
Hours
Certified by The Mount Post Office • Jun 14, 2026
Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday9:00 AM - 9:00 PM
Products & Services
2 lists · 9 items
Reviews
2.2
108 reviews
5 stars
31
4 stars1
3 stars1
2 stars
2
1 star
73
- LBLily Bryan3 days ago1.0The customer service in there is absolutely disgraceful. I had a large parcel delivered there on friday. They are closed on Saturday. I went back Monday and was told no ID no parcel so i came back today and was told my parcel would have been returned to sender if I didnt collect today as it in a big box which is fair enough it takes up space the man then proceeds to slag me off to another customer right in front of me. I bit my tongue and nothing. As I went to leave I said thank you he rudely ignored me and said yeah whatever. The lady in there is just as rude too I will no longer be using this post office.
- SASara AbreuJun 9, 20261.0Would give 0 stars if I could. Truly abhorrent staff. Customer service is non-existent here. The rudest people working in this post office. I tried to go there to return an Amazon delivery “no box or label required”. As soon as I get there, staff are rude and dismissive from the onset. Then refuses my parcel because it wasn’t in a box? I tried to explain nicely and show him my Amazon refund page which clearly has the post office address and no label or box required notice, but he didn’t even bother looking, kept repeating “I’m not Amazon, go to Amazon counter”. Reported this to Amazon who eventually helped me and said they would deal with the post office, but I’m writing a formal complaint to Royal Mail too. Staff there need to be fired and give the job to someone who actually cares about what they do.
- TTThejayJun 1, 20265.0Best post office around. Lady is lovely and friendly
- SQsione quintelaMay 29, 20261.0I never give bad reviews to anyone, I believe everyone has their bad days, but I need to come here and talk about the Mount post Office. It's not the first time, and every time I go there, I'm always treated poorly with rude questions. The employee always seems to be in a bad mood, never any friendliness from her or anyone who works there. Terrible service, super unpleasant people. Definitely not recommended. Today was definitely the last time I used their services..
- NHN HMay 1, 20261.0Firstly, the customer service is non existent, both the male and female there are rude and lack any respect for customers. Secondly 3 packages on 3 separate occasions I dropped off to them has gone “missing/lost” and stuck on their system when I check the status it shows that it has not left their store and it’s been 3 times that this has happened so I don’t think it’s coincidence that only my heavy parcels are disappearing through thin air and everything else gets posted? This post office needs to get investigated and have security system in place where all the parcels are being monitored through CCTV! Royal Mail needs to shut this place down or revoke their licence or whatever it is they have so that they no longer use it as “Post Office”
Frequently Asked Questions About The Mount Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
Brand Certified Facts from The Mount Post Office
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Certified June 14, 2026Yext Knowledge Graph
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