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Brentford Post Office

3.6
(98 reviews)

Business Details

204 High Street, Brentford, LND
TW8 8AH, United Kingdom
+44 3457 223344

About

Post OfficeBankBusiness Banking Services
Brentford Post Office is your local Post Office for mail and parcels, travel money and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups.

Location

Brentford Post Office
204 High Street, Brentford, LND
TW8 8AH, United Kingdom

Hours

Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday9:00 AM - 2:00 PM
SundayClosed

Products & Services

1 list · 7 items

Royal Mail

7 items

📦Royal Mail UK 2nd class delivery
Send a letter from 75p and a small parcel from £3.49

Guaranteed delivery by 9am Track & Trace – follow your item from sending to receiving Signature on delivery – check it online after 10 minutes Guaranteed Saturday delivery for an additional fee Refund if your item isn’t there on time Up to £50 compensation included for delivery by 9am Optional consequential loss cover up to £10,000

Guaranteed delivery by 1pm Track & Trace – follow your item from sending to receiving Signature on delivery – check it online after 10 minutes Guaranteed Saturday delivery for an additional fee Refund if your item isn’t there on time Up to £750 compensation included for delivery by 1pm Optional consequential loss cover up to £10,000

Track & Trace – follow your item from sending to receiving Includes loss or damage cover up to £200 Option to buy additional cover up to £2,500 Send individual parcels up to 30kg 100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24 Capture photo on delivery and available to see on request

Reviews

3.6
98 reviews
5 stars
60
4 stars
4
3 stars
1
2 stars
3
1 star
30
  • AS
    A De Si
    Jul 17, 2026
    1.0
    Very poor customer service. I came to collect three Amazon parcels and was moved between two different queues for no reason. I waited over 30 minutes, only to be told to join another queue after already waiting 10+ minutes. When it was finally my turn, I was told parcel collections had to wait while customers behind me were served. To make matters worse, one parcel couldn't be issued until the cashier from the first counter came over and resolved the issue, meaning I had been sent to the wrong queue unnecessarily. I had also visited the previous day but was told the system wasn't working. The whole experience was disorganised, frustrating, and a complete waste of time. I won't be using this location for Amazon parcel collections again. Following my original review, I had to return to the store because it was the only available Amazon return location. Instead of apologising or trying to understand my concerns, a member of staff confronted me about the review I had left. He argued that there was a sign directing customers to the parcel collection counter, but the sign is positioned on the side of the counter and is not clearly visible when entering the store. When I first visited, only one cashier was serving, so I naturally joined that queue. After waiting over 10 minutes, I was told to join another queue. Ironically, the same cashier later had to come over and help issue one of my parcels due to a barcode issue, meaning the delay could have been avoided. Honest customer feedback should be acknowledged professionally, not challenged in person. Unfortunately, this second experience has only reinforced my original impression of the customer service.
  • MB
    Marjorie B
    Jul 15, 2026
    5.0
    Very nice staff, always helpful.
  • SS
    Sadik Samnani
    Jul 3, 2026
    5.0
    Nic services and very friendly staff...
  • DA
    Dr. Kareem Ali
    Jul 3, 2026
    1.0
    Staff didn’t come and I was told I need to wait 2-3 Hours until they come just because only one person knows how to do road tax on the computer very disappointing
  • HB
    H Butler
    Jun 19, 2026
    5.0
    This Post Office is very good. The young man who runs it stays calm and polite under pressure. He often has a queue but he works steadily and patiently. I recommend it !

Frequently Asked Questions About Brentford Post Office

How much cash can I withdraw at a Post Office counter?

The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.

Do I get charged for making cash withdrawals at Post Office?

No charges are taken at the counter however some banks may charge. For details, please check directly with your own bank.

Brand Certified Facts from Brentford Post Office

This information is certified by Brentford Post Office and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
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