Brentford Post Office is your local Post Office for mail and parcels, travel money and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups.
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Very poor customer service. I came to collect three Amazon parcels and was moved between two different queues for no reason. I waited over 30 minutes, only to be told to join another queue after already waiting 10+ minutes. When it was finally my turn, I was told parcel collections had to wait while customers behind me were served. To make matters worse, one parcel couldn't be issued until the cashier from the first counter came over and resolved the issue, meaning I had been sent to the wrong queue unnecessarily. I had also visited the previous day but was told the system wasn't working. The whole experience was disorganised, frustrating, and a complete waste of time. I won't be using this location for Amazon parcel collections again.
Following my original review, I had to return to the store because it was the only available Amazon return location. Instead of apologising or trying to understand my concerns, a member of staff confronted me about the review I had left. He argued that there was a sign directing customers to the parcel collection counter, but the sign is positioned on the side of the counter and is not clearly visible when entering the store. When I first visited, only one cashier was serving, so I naturally joined that queue. After waiting over 10 minutes, I was told to join another queue. Ironically, the same cashier later had to come over and help issue one of my parcels due to a barcode issue, meaning the delay could have been avoided. Honest customer feedback should be acknowledged professionally, not challenged in person. Unfortunately, this second experience has only reinforced my original impression of the customer service.
MB
Marjorie B
Jul 15, 2026
5.0
Very nice staff, always helpful.
SS
Sadik Samnani
Jul 3, 2026
5.0
Nic services and very friendly staff...
DA
Dr. Kareem Ali
Jul 3, 2026
1.0
Staff didn’t come and I was told I need to wait 2-3 Hours until they come just because only one person knows how to do road tax on the computer very disappointing
HB
H Butler
Jun 19, 2026
5.0
This Post Office is very good. The young man who runs it stays calm and polite under pressure. He often has a queue but he works steadily and patiently. I recommend it !
Frequently Asked Questions About Brentford Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Brentford Post Office?
Brentford Post Office is open Monday to Friday from 8:00 to 18:00, and on Saturdays from 9:00 to 14:00. It is closed on Sundays.
Can I withdraw cash at Brentford Post Office and is there a fee?
You can withdraw cash at the counter depending on your bank's withdrawal limits. The Post Office does not charge for cash withdrawals, but your bank may. Please check with your bank for details.
How do I deposit a cheque at Brentford Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip (if required by your bank), and your bank's cheque deposit envelope to the branch. Hand over the sealed envelope to receive a receipt.
What is the Change Giving service at Brentford Post Office?
The Change Giving service allows business banking customers to exchange cash for coins at the Post Office when linked with selected banks.
Does Brentford Post Office accept card and mobile payments?
Yes, Brentford Post Office accepts payment options including American Express, Android Pay, Apple Pay, Cash, Maestro, MasterCard, and Visa.
Where is Brentford Post Office located?
Brentford Post Office is located at 204 High Street, Brentford, Middlesex, TW8 8AH, United Kingdom.
What nearby convenience stores can I visit when at Brentford Post Office?
You can visit Food Link, a convenience store located near Brentford Post Office, for quick shopping trips before or after your visit.
Are there dining options close to Brentford Post Office?
Yes, you can try nearby eateries such as Greggs bakery and fast food, Rottura Italian Restaurant, Jenny's Cafe n Kebab, La Rosetta Restaurant and Bar, Castle Pizza, and Cafe Capri for meals or snacks.
Can I access banking services near Brentford Post Office?
Yes, Barclays Bank is nearby for additional banking services, and Western Union is available for money transfer services close to the Post Office.
What other services can I find nearby Brentford Post Office?
Nearby you can find services including legal services at Lloyd Brennand, print supplies at PIP Printers, property management at Quilliam Property, tutoring centers like Kip McGrath Brentford and Tuition Brentford, and beauty salons such as Mimi Nails & Hair LTD.
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Certified August 16, 2026Yext Knowledge Graph
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