Really poor service.
Went in for digital passport. Service was down and had been for 5 weeks plus with no knowledge of when it would be and also no clear knowledge of what other post offices locally that could do this service. Just pushed to use their paper service. Really unprofessional in their approach considering they have been aware of this problem for some time now.
FA
Francis Abioye
Jan 31, 2026
5.0
Efficient and polite staff.
I love to post with you than using any other post office simply to enjoy your hospitality.
PP
Pippa Pennington
Jan 6, 2026
1.0
Second visit to the counter and the woman who has worked there 10 years desperately needs a customer service refresher course. Unpleasant, unhelpful, rude and arrogant with zero ability to build rapport and help customers.
LL
Lucky
Nov 17, 2025
5.0
Post office inside TGJones, previously known as WHSmith. Closest post office to our current location and needed to send something off. A really large queue to be served at the desk. Thankfully, our parcel was already labelled and stamped, so we used the self service. A great implementation! Saved us a lot of time, we were glad not to be stuck in that queue. Staff seemed friendly when we enquired about the self service, they were probably pleased to not have to deal with anymore customers in their queue!
Frequently Asked Questions About Grantham Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Grantham Post Office?
Grantham Post Office is open Monday to Saturday from 09:00 to 17:30 and closed on Sundays.
What payment methods are accepted at Grantham Post Office?
The Post Office accepts American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa.
How can I withdraw cash at Grantham Post Office?
You can withdraw cash depending on your bank's withdrawal limits. For specific limits, please contact your bank directly.
Are there any charges for cash withdrawals at Grantham Post Office?
No charges are taken at the Post Office counter. However, some banks may charge for withdrawals, so check with your bank.
How do I deposit a cheque at Grantham Post Office?
Bring the cheque, a completed deposit slip if required, and a cheque deposit envelope for your bank to the branch. The Post Office will provide a receipt for your deposit.
What is the Change Giving service at Grantham Post Office?
It's a service for business banking customers to exchange cash for coins at selected banks using Change Giving or Change Giving Lite services.
Are there any nearby bookstores where I can buy stationery after visiting Grantham Post Office?
Yes, WHSmith and The Works are nearby bookstores where you can find books and office supplies after your visit.
Where can I access additional financial services near Grantham Post Office?
Nearby financial services include Western Union for money transfers and the Nottingham Building Society and Melton Building Society for banking services.
Are there places to relax or grab a meal close to Grantham Post Office?
Yes, you can visit Ela Cafe for smoothies and meals, Istanbul Grill for Turkish cuisine, or Budweiser for food and drinks nearby.
Can I pick up my orders at Grantham Post Office?
Yes, in-store pickup is available at Grantham Post Office.
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