Certified by Sutherland Way Post Office • Oct 04, 2026
About
Certified by Sutherland Way Post Office • Oct 04, 2026
Post OfficeBankBusiness Banking Services
Sutherland Way Post Office is your local Post Office for mail and parcels, travel money and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, money transfer services and travel insurance.
Location
Certified by Sutherland Way Post Office • Oct 04, 2026
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
This really doesn’t deserve even the one star. I agree with previous reviewers, awful parcel service & such a shame for a convenient local store. It’s hit and miss when I take a parcel as to whether they will accept it. Most often I’m told it’s too large - even a small blender I was told too large for them to take! Also, if they are busy first thing in morning I get told they cant take my parcel even though post office is open. I’ve given up going there now as really unreliable and bad customer service.
CM
Chris Mills
Sep 9, 2026
1.0
I don't want to criticise the staff here, they obviously work hard and as a 'corner shop' I cannot comment other than it's a bit crowded and messy. My issue is with the postal and courier services they offer which are frequently unavailable due to technical issues. Over the last 7 visits using either Evri or Post Office services, I was only able to send an item once. The 3 main excuses I get are "it's a problem with Evri system" but when I go to another provider it's working fine. Or "it's a problem with Amazon system" but when I call Amazon they say the system is okay and another provider works fine. Or there is the sign (that appears to live on the counter) saying "closed due to technical reasons". Yesterday a new one though, they closed the post office at 5.30 pm to reconcile the till and said not to leave my parcel as it was quite big and they have no room. If the management read this then please take as constructive criticism and please fix your IT.
JB
James Beech
Aug 25, 2026
1.0
The shop is fine and convenient. It’s just a great shame that the staff are unfriendly and don’t seem to acknowledge their customers. Not what you would hope for from a small neighbourhood shop. A smile and a please or thank you would be lovely.
RS
richard spires
Aug 9, 2026
3.0
Very small and cramped, but well used.
JJ
Jon Johnson
Jul 3, 2026
1.0
Very poor service! staff don’t seem interested in actually serving customers. Massive queues for the size of the shop waiting forever. post office has long queue. Star are rarely polite.
Frequently Asked Questions About Sutherland Way Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Sutherland Way Post Office?
Sutherland Way Post Office is open every day from 6:00 AM to 6:00 PM.
What payment methods are accepted at Sutherland Way Post Office?
The Post Office accepts American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa payments.
Can I withdraw cash at Sutherland Way Post Office and are there any charges?
Yes, you can withdraw cash at the Post Office without any charges applied by the Post Office itself. However, your bank may have its own withdrawal limits and fees, so please check with your bank directly.
How do I deposit a cheque at Sutherland Way Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank if applicable, and a cheque deposit envelope (available from your bank or most Post Office branches). Hand the sealed envelope to the Post Office staff who will provide a receipt.
Does Sutherland Way Post Office offer any business banking services?
Yes, the Post Office provides business banking services including the Change Giving and Change Giving “Lite” services for businesses regularly needing to exchange cash for coins, alongside savings, loans, and insurance.
What services other than banking does Sutherland Way Post Office provide?
The Post Office offers government services, telephony, foreign currency exchange, travel insurance, and mail services, in addition to financial products.
Is there a currency exchange service near Sutherland Way Post Office?
Yes, Post Office Travel Money located nearby offers currency exchange services which can be convenient for customers needing foreign currency before or after a visit to the Post Office.
Where can I find a convenient grocery store near Sutherland Way Post Office?
Morrisons Daily and Sutherland Way Newsagents are nearby convenience stores where you can shop for groceries and essentials during your visit to the area.
Are there any nearby dining options close to Sutherland Way Post Office?
Yes, restaurants such as Burghley Chippy Stamford, Welcome Wok In, and Sid's Golden Chippie are close by, offering British and Asian cuisine options for a meal before or after visiting the Post Office.
How can nearby public services and shops complement a visit to Sutherland Way Post Office?
Besides postal and banking services, you can benefit from nearby businesses such as Western Union for financial services, GOAT Barbers for grooming, and local parks like Exeter estate Play Park for leisure, making your visit more convenient and enjoyable.
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