Huddersfield Post Office

Reviews

• HH

  Hama

  Sep 28, 2026
  1.0
  Very poor service and a disappointing attitude from one of the staff members. She was unhelpful and seemed unwilling to assist. Unfortunately, the overall experience was very disappointing. I went to this Post Office to drop off an Amazon return parcel. Unfortunately, the staff member’s scanning device was not working properly. She tried several times to scan the QR code, and after multiple attempts she eventually told me that the return had gone through and that I would receive a confirmation email. However, I never received any confirmation email. I went back to the Post Office to ask about it because I was already concerned that the QR code had not been scanned correctly. Instead of checking what had happened or trying to resolve the issue, the staff member simply told me that nothing could be done. Unfortunately, my concerns were correct. Amazon has now told me that the return was not properly scanned into their system, which means they have no record of the parcel being dropped off. As a result, Amazon is currently refusing to issue my refund. This entire situation could have been avoided if the staff member had properly checked the return or asked a manager for assistance when the scanner was clearly not working correctly. If you are unsure how to handle a return, it is better to ask a manager rather than tell the customer that everything is fine when it clearly isn't. This has caused me unnecessary stress, time, and potentially the loss of my refund because of a mistake that was not mine. My advice to anyone dropping off an Amazon return: do not leave the Post Office until you have received confirmation that the return has been successfully dropped off or you have been given valid proof of drop-off. If there is no confirmation, make sure the issue is resolved before leaving. Otherwise, consider taking the parcel back and using another drop-off location.
• SS

  Sadaf

  Sep 28, 2026
  1.0
  Very disappointing experience – parcel lost and poor customer service I am extremely disappointed with the service I received at this Post Office. On 24/09/2026, my mum went into the branch to send an important parcel using Royal Mail Special Delivery. She paid £9 for the service, and the expectation was that the parcel would be sent through Royal Mail. However, the parcel was apparently processed through DPD instead, despite the service we intended to pay for. The parcel has now been lost, my money has been taken, and I am left without the important parcel I entrusted to this Post Office. This has caused considerable stress and inconvenience. My mum was served by a lady who had her hair up and was wearing glasses. She was not wearing a name badge, so I asked a member of staff for her name when I returned to the branch seeking help with tracking the parcel. I was told that staff names could not be provided. When I explained that I wanted to make a complaint, I was still not given the information I requested. I understand that staff may have privacy considerations, but as a customer who has paid for a service and whose parcel is now missing, I expected much more help and accountability in resolving the situation. I will be making a formal complaint through Post Office/Royal Mail and will be requesting that this matter is properly investigated, including why the parcel was processed through DPD when Royal Mail Special Delivery was requested. I would strongly advise customers to keep all receipts and proof of postage and carefully check exactly which delivery service has been used before leaving the branch. You took my money, my important parcel is now missing, and I have not received the level of assistance I would reasonably expect. This is extremely disappointing.
• RR

  rebecca reid

  Sep 9, 2026
  5.0
  Nicole was fantastic! She was so helpful in helping us change our policy and providing really clear advice. We even saved money. What a lovely lady
• BK

  Bets King

  Aug 26, 2026
  5.0
  I had a problem with confirmation of my identity on the government website. Then there was this awesome woman called Shahama at the Post Office with an attitude that say “this technology won’t beat me”. Absolutely 5 star service. Thank you Shahama
• FB

  Free Bees

  Aug 5, 2026
  5.0
  I just wanted to say a huge thank you to Jane and Kelly at the Huddersfield Post Office. Every single time I visit, whether it’s incredibly busy or nice and quiet, they always welcome everyone with a genuine smile and such a positive attitude. Nothing ever seems too much trouble, and they go out of their way to make every customer feel valued and looked after. In today’s world, it’s not often you come across people who consistently provide such outstanding customer service, but Jane and Kelly truly do. Their kindness, patience, professionalism and cheerful personalities make every visit a pleasant experience. They don’t just do their jobs—they brighten people’s days. It’s people like them who make a real difference in the community. Huddersfield is very lucky to have them, and I hope they receive the recognition they truly deserve for all their hard work and dedication. Thank you, Jane and Kelly, for always going above and beyond. Please keep being the amazing people you are—you are genuinely appreciated more than you probably realise.

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