Nazreen was super helpful with me and my mum today. She was lovely and chatty which made us feel comfortable and well looked after. We had had a stressful experience at the bank and nazreen took great care of us and made everything so much easier. Thank you.
RP
Ray Pickles
Apr 8, 2026
1.0
Unbelievable unhelpful. Visited twice to collect a letter id arranged to be redirected to here. No interest and acted like id made it up. Asked them to look and that seemed like too much of an ordeal.
ST
Stephen Roy Turvey
Apr 8, 2026
5.0
Excellent Post Office,very helpful and nice staff.
PM
Patel Mubarak
Mar 10, 2026
1.0
I had a disappointing experience at the Post Office this branch. I went there to return a parcel that I received through DPD. The parcel contained Lacoste shoes.
When I arrived, the box was slightly open, so I politely asked the PSOT OFFICE OWNER (not staff, there staff are good behaviour and helpful) if they could put a little tape on it. There was tape available at the counter, but instead of helping, the OWNER told me to buy new tape. The way they spoke was not polite and it felt like they were more interested in selling tape rather than helping a customer with a simple request.
Customer service should be more helpful and respectful. Small gestures like helping a customer seal a parcel can make a big difference to the overall experience.
Overall, not a good customer service experience by OWNER.
NH
Neil Hesford
Jan 29, 2026
5.0
What a pleasant experience. Me and my partner went in to renew our passports. Nazreen dealt with us, she was lovely to deal with and made this a very easy and pleasant task.
Many thanks Nazreen.
Frequently Asked Questions About Preston Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
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