Brand Certified
Hoo Post Office
2.6(16 reviews)
Certified by Hoo Post Office • May 24, 2026
Business Details
11-17 Church Street, Rochester, Kent
ME3 9AH, United Kingdom
Certified by Hoo Post Office • May 24, 2026
+44 1634 250798
Certified by Hoo Post Office • May 24, 2026
https://www.postoffice.co.uk/branch-finder/4314581/hoo?campaignid=gmb~bf~4314581~google~na~05022025
Certified by Hoo Post Office • May 24, 2026
About
Certified by Hoo Post Office • May 24, 2026
Post OfficeBankBusiness Banking Services
With over 11,500 branches the Post Office is the biggest UK retail network, with more branches than all banks and building societies combined. The Post Office provides services central to peoples’ everyday lives; We offer the UK’s largest fee free cash withdrawal network through our 11,500 branches and over 2000 ATMs and 99% of UK bank customers can access their accounts at the Post Office. We provide financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services. Post Offices branches remain highly valued and trusted, and are the focal point of many communities.
Location
Certified by Hoo Post Office • May 24, 2026
Hours
Certified by Hoo Post Office • May 24, 2026
Monday8:00 AM - 8:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday8:00 AM - 8:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
2.6
16 reviews
5 stars
6
4 stars0
3 stars0
2 stars
2
1 star
8
- LALOLA ADEGBOYEJan 6, 20261.0Disappointing
- YAY AdegboyeJan 6, 20261.0Very horrible customer service. Unhelpful and lack proper knowledge of their job…
- AAAlexieMay 20, 20251.0Rude staff member at the counter spent at least 5 minutes loudly moaning to another colleague about “how horrible my screwed up (folded) money was, as you spend ages trying to straighten the notes out to put in the till”. She then announced that she gives those same notes back out to customers first rather than the straight ones. All the while I was standing in front of her at the counter! Didn’t even care to respond when I asked her what her issue was with the money. I felt sorry for her colleague who she was training, as she was so embarrassed for her! Avoid if you expect any basic customer service.
- HHHoohoboMay 31, 20245.0Exceptional customer service and patience, I had an issue returning an Amazon package, the young lady that served me was extremely polite and patient going through this with me on my phone, taking time to show me what I should be doing. This was customer service to the highest level. It is wonderful to have such a service in our community.
- DJDamian JayAug 25, 20201.0Useless... I live on the marina and since our office doesn’t except parcels we relied on this local office to get our deliveries, they now won’t for some reason except our parcels, other shops have bid to take on the service and provide us the service, but they have won it back which is useless to me and the hundreds of others that live just a mile away..it’s now down to the main sorting office which is two towns over and a royal pain to get to. The Post Office used to be a local service and now it seems it’s only to provide that if it’s not too much hassle... I’ll be avoiding the Spar which took this stance and encourage any locals that can to do the same !
Frequently Asked Questions About Hoo Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What services does Hoo Post Office offer?
Hoo Post Office offers financial services including savings, insurance, loans, mortgages, credit cards, government services, telephony, foreign currency exchange, travel insurance, mail services, and fee-free cash withdrawals.
What are the opening hours of Hoo Post Office?
Hoo Post Office is open daily from 8:00 AM to 8:00 PM.
How can I deposit a cheque at Hoo Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank if applicable, and a cheque deposit envelope to the branch. Hand over the sealed envelope to receive a receipt. Avoid enclosing cash. Contact your bank for deposit slips and full instructions.
Are there any charges for making cash withdrawals at Hoo Post Office?
There are no charges at the Post Office counter for cash withdrawals, but your bank may charge fees. Please check with your bank for details.
What payment options are accepted at Hoo Post Office?
Hoo Post Office accepts American Express, Android Pay, Apple Pay, Cash, Maestro, MasterCard, and Visa payments.
How much cash can I withdraw at Hoo Post Office?
The withdrawal amount depends on limits set by your bank on your specific account. Please contact your bank to verify your withdrawal limits.
What is the Change Giving service at Hoo Post Office?
The Change Giving service allows business banking customers to exchange cash for coins at the Post Office with selected banks. You need to sign up with your bank to use this service.
What convenience stores are near Hoo Post Office where I can pick up groceries?
Nearby convenience stores include SPAR and Post Office Hoo and SPAR Rochester, where you can shop for groceries, liquor, and everyday essentials before or after visiting the Post Office.
Are there any nearby places to grab a coffee near Hoo Post Office?
Yes, nearby coffee options include Costa Express, Billy's Bakehouse, and Taggs Coffee Shop, perfect for a quick coffee break before or after your visit to the Post Office.
What local eateries are close to Hoo Post Office if I want to grab a meal?
Nearby eateries include Subway for sandwiches, McCoy's Fish & Chips for fast food, The Five Bells pub, Pink Paprika Indian restaurant, and Billy's Bakehouse, offering various dining options after your Post Office visit.
Brand Certified Facts from Hoo Post Office
This information is certified by Hoo Post Office and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 24, 2026Yext Knowledge Graph
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