Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
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34 reviews
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PM
Phoenix music
Mar 13, 2026
1.0
PLEASE BE ADVISED THIS PLACE DOES NOT CLOSE AT 6pm as advertised. They close when try want.
KF
Kelli Faux
Dec 24, 2025
1.0
Not happy...ordered items to be delivered here from John Lewis website, parcel was refused by staff so now I dont have my christmas gifts and john lewis wont refund me until they get the items back into their hub
Not very good service at all.
CR
Chloe R
May 31, 2024
1.0
Very rude, unhelpful and dishonest guy that works behind the post office. I purposely drive an extra few miles to avoid going here. Rather that than risk him refusing to accept parcels. Never have an issue at any other local PO - just this one.
GA
Gary Anderson
Jan 8, 2023
1.0
The old guy with tobacco stained yellow moustache, and glasses is the most miserable shopkeeper I have ever come across. He used to run the newsagents on Monson Road for several years, and I would’ve voted him the most measurable shopkeeper in Tunbridge Wells, if not Kent, every year running. Grumpy and rude don’t even come close to describing his character.
He now works with an Asian couple in Pembury post office and they are equally as despicable in their customer service. I would rather drive all the way to Frant post office where the customer service is warm, friendly and polite, three words that I could never, ever use to describe any of my many experiences at Pembury post office.
Frequently Asked Questions About Pembury Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
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