Plaistow Lane Post Office

Reviews

• MD

  Marge Daws

  Aug 11, 2023
  1.0
  The two ocassions I’ve used this Post Office I’ve had difficulties with the man serving there. He’s very rude and inappropriate. Rather insulting that there’s a big sign at the counter saying rudeness will not be tolerated etc. Maybe he should take note! Last time I visited he took ages to serve people queuing and kept making mistakes. When it got to my turn I had some parcels to post and he attempted to overcharge me by around £5 and argued with me when I pointed out his mistake. Or was it? After telling me I was wrong and becoming aggressive in his tone I then had to ask him to look at the breakdown where he then soon realised he had in fact overcharged me. He humiliated and embarrassed me in front of other customers waiting to be served and he grumbled under his breath and made rude comments. I returned there today to post a card as I was passing and I needed to collect a payment due from the local authority. This was a text with a code and instructions to take to any Post Office for payout of £60. I showed him the text and he said his system was not accepting it. Furthermore he said if it accepted the code I’d need ID which is not the case as I’ve received these payments numerous times before and there is no instruction to show ID as there’s no name on the code etc. After refusing to pay me claiming his system was not recognising the code I went to another nearby Post Offive at Grove Park where I was paid immediately after showing them the same code without any issues. This is further evidence that this man should not be working at the Post Office. He makes mistakes and isn’t providing the service that meets the requirements by the Post Office. I shall avoid this PO in future. It’s a shop that is clearly very unorganised and it looks very grubby and messy. The shelves are half empty and poorly organised and there are a mix of odd items here and there. Behind the PO counter itself there are files and documents in a disorderly fashion. The Post Office should pay this branch a visit, I think it would be shut down immediately. This man clearly cannot do the job at the expense of the customers and local people.
• MS

  Marie Silver

  Dec 15, 2022
  4.0
  Undertstand most of your views, but this man was seriously mugged and attacked in his post office, he spent a long time in hospital, i think then he lost his sense of humour and became an angry man, he's never been rude to me, I just promise I will bring in some wine gums for him, and it brightens his day....
• AR

  Az Rshady

  Oct 31, 2020
  1.0
  Rude. Refused to accept packages even though the post office was open for another 30 mins. Told me to comeback on Monday. Great advice during covid.
• LB

  Lily Bungay

  Aug 27, 2020
  1.0
  If I could choose -10 stars I would. The shop owner is genuinely the rudest person I have ever encountered. No hello, no please sign here, just shoved a receipt at me and when I confronted him about his rudeness, he told me that if I "had any education I would know what to do" (whatever that means?!) and proceeded to shout at and berate me as I left the shop. Absolutely despicable. I will NEVER use this bombsite of a shop again and I encourage everyone to avoid it at all costs.
• PF

  Patrick Fitzsimons

  Oct 3, 2018
  1.0
  Miserable rude staff

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