Certified by High Street (5) Post Office • Oct 04, 2026
About
Certified by High Street (5) Post Office • Oct 04, 2026
Post OfficeBankBusiness Banking Services
High Street (5) Post Office is your local Post Office for mail and parcels, travel money and banking. We offer multi-carrier parcel and mail services with Evri and DPD. In branch you'll also find bill payments and top-ups.
Location
Certified by High Street (5) Post Office • Oct 04, 2026
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Collect items ordered online and delivered by EVRi from this branch
📦EVRi Drop off
Drop off your pre-paid EVRi parcel or return at this branch. Max 15kg.
Reviews
3.5
39 reviews
5 stars
23
4 stars
2
3 stars0
2 stars0
1 star
14
SW
SMN W
Sep 3, 2026
1.0
The lady at the till was very rude upon my arrival as it seems I interrupted her from other tasks.
It wasn’t explained to me that I had to purchase a 45p envelope from a separate till before sending my package with Royal Mail in their store. There was a minimum charge of 2pounds when using card payment. I explained I didn’t have any cash and she immediately started getting aggressive, eventually shouting at me, at this point I left the shop and will never return.
I live around the corner from this shop but would highly recommend anyone wanting to use a postal service to travel to the dumpton gap postoffice, where the staff are very helpful and friendly.
They should not offer postal services if it’s a hindrance or they don’t have time!
MF
Michael Fletcher
Dec 27, 2024
5.0
No problems at all, the lady behind the counter was very polite
SU
Senam “Simon” Udoh
Dec 23, 2023
1.0
TERRIBLE SERVICE: HERE IS MY FIRST TIME EXPERIENCE 👉 I missed a delivery from royal mail, went to this post office to pick it up. A woman who works with the Post Office checked for my name and said it was not in the register. She told me to check back later in the day. I inquired what time it would be suitable but she just said later in the day. I proceeded to ask her what time they'd close and she told me 9pm.i checked back just after 6pm and she had left, I asked a man who I now presume is the store owner or staff about my parcel but he told me they had closed. I narrated my earlier encounter and he asked me if I want to send or collect a parcel. He then threatened to send back my parcel if I don't leave his store and return to pick it up the next day. Very rubbish customer service from both the woman and the man.
CC
Christina
Oct 14, 2023
5.0
Always helpful, great opening hours, so convenient. Thank you.
RW
Ruth Waller-smith
Feb 23, 2023
5.0
Helpful staff and Very convent for posting letter and the fact you can get money out straight away to be able to top up the gas card ( every 1 hour now it seems) is very helpful.
Frequently Asked Questions About High Street (5) Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What services does the High Street (5) Post Office provide?
The Post Office offers financial services including savings, insurance, loans, mortgages, and credit cards; government services; telephony; foreign currency exchange; travel insurance; and mail services.
What are the opening hours of the High Street (5) Post Office?
The Post Office is open every day from 8:00 AM to 9:00 PM.
Can I withdraw cash without fees at the High Street (5) Post Office?
Yes, the Post Office provides the UK's largest fee-free cash withdrawal network. However, some banks may charge their own fees; please check with your bank.
How do I deposit a cheque at the High Street (5) Post Office?
Bring the cheque, a completed deposit slip from your bank if applicable, and a cheque deposit envelope for your bank to the branch. Hand over the sealed envelope to receive a receipt.
What payment methods are accepted at the High Street (5) Post Office?
They accept American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
What is the Post Office Change Giving service?
Business banking customers can exchange cash for coins at the Post Office with selected banks using the Change Giving and Change Giving “Lite” services.
Are there nearby places where I can exchange foreign currency?
Yes, Post Office Travel Money nearby offers currency exchange services close to the High Street (5) Post Office.
Where can I find places to eat near the High Street (5) Post Office?
Nearby dining options include Stacked, The New Old Bakehouse, Morgan's Cafe Bar, The Best Fish and Chips, Little Wave, Ed's Café, New China Inn, and Best Fish & Chips.
Are there convenient stores near the Post Office for quick purchases?
Yes, there are convenience stores near the Post Office such as Londis and Hinge of London.
What nearby places can customers visit before or after their visit to the Post Office?
Customers can visit Silver Beach for jewelry, Three Graces and Arrowsmiths for gifts and souvenirs, Boots Pharmacy for health supplies, or enjoy a meal at nearby restaurants like New China Inn or The New Old Bakehouse.
Brand Certified Facts from High Street (5) Post Office
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