The Pond Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, banking and financial services, money transfer services and travel insurance.
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
4.5
36 reviews
5 stars
30
4 stars0
3 stars
2
2 stars
1
1 star
3
EH
Elizabeth Hughes
Mar 17, 2026
5.0
Dinesh is always so welcoming and pleasant to me when I go into his post office. He always asks how I am and greets me with a smile. It makes such a difference to my day. Thank you
VN
Varadharajan Nadarajah
Feb 3, 2026
5.0
Less crowded, Quick service, Workers are helpful.
Don't go to Watford Post Office in atria mall which houses the worst workers in the universe.
DR
Daniel Richards
Jan 3, 2026
1.0
Opening hours for Saturday are wrong! Wasted time going there
DV
Duarte Viveiros
Jun 23, 2024
5.0
I post almost on a daily basis, and The Pond Post Office has become my go-to spot for all my mailing needs. The service is consistently top-notch, and Chirag, in particular, always goes the extra mile to ensure everything is handled perfectly. His expertise and friendly attitude make every visit a breeze. The post office is always clean and well-organized, which adds to the overall positive experience. I highly recommend The Pond Post Office, and Chirag's exceptional service truly sets it apart!
KP
Kaela Pereira
May 24, 2024
5.0
The best post office round town , 5 stars customer service great , communication , trust worthy , all sorts of service Amazon , evri , dpd and more , really recommend, man serving at the post office 10/10 he’s very kind , always up to help and always smiling I will always trust them as a parcel shop never had any issues
Thank you so much for treating your customers very well always !
Frequently Asked Questions About The Pond Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the operating hours of The Pond Post Office?
The Pond Post Office is open Monday to Saturday from 9:00 AM to 5:30 PM and closed on Sundays.
What services are offered at The Pond Post Office?
The Pond Post Office provides post office services, convenience store items including specialties from South Africa, Russia, Czech & Slovakia, and Eastern Europe, as well as business banking and courier services.
Can I withdraw cash at The Pond Post Office and are there charges?
You can withdraw cash at The Pond Post Office, but the amount depends on your bank's withdrawal limits. No charges are taken at the counter although your bank may charge—please check with your bank directly.
How can I deposit a cheque at The Pond Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank if required, and a cheque deposit envelope to the branch. Hand the sealed envelope to the Post Office to receive a receipt.
What is the Change Giving service at The Pond Post Office?
The Change Giving service allows business banking customers from selected banks to exchange cash for coins at the Post Office. There is also a 'Lite' version of this service.
What payment methods are accepted at The Pond Post Office?
The Pond Post Office accepts payments via American Express, Android Pay, Apple Pay, Cash, Maestro, MasterCard, and Visa.
Where is The Pond Post Office located?
It is located at 145 The Parade, High Street, Watford, Hertfordshire, WD17 1NA, United Kingdom.
Are there popular entertainment venues near The Pond Post Office?
Yes, nearby entertainment venues include PRYZM Watford and Pryzm dance clubs, Jongleurs comedy club, and Laser Planet Watford for laser tag and arcade games, offering fun options before or after your visit to the Post Office.
What dining options are near The Pond Post Office?
Nearby dining options include Steinbeck & Shaw Watford, Bosleys Watford, Creams Cafe Watford, Bellissimo Restaurant & Pizzeria, and Yates's pub, perfect for meals or refreshments around your Post Office visit.
Can I visit any landmarks near The Pond Post Office?
Yes, Watford High Street Pond and Watford Pond are nearby landmarks and water parks where visitors can enjoy some leisure time.
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