AIT Home Delivery’s final mile experts are U.K. pioneers when it comes to providing two-person delivery of big and bulky goods directly to consumers’ homes with value-added white glove services like room of choice, installation, and debris removal.
Absolutely horrendous service, causing damage to home and kicking person items out of their way, and only delivering 2 of 3 packages. On return date for missing item they changed 2hour window to a 4hrs window and now have cancelled delivery all together!!
ST
Sarah T
May 21, 2026
1.0
Two grown men couldn’t take a mattress upstairs, my husband and I (female) managed to do it with no hassle. Incredibly lazy and useless delivery men. An embarrassment to the male species.
WM
Winnie Njeri Mwangi
Mar 19, 2026
1.0
I would give no star to this company !
Extremely disappointing service. This delivery company completely wasted my day. They claimed there was “no parking,” which is simply not true. I clearly explained where they could park and even offered to come down and guide them to the exact location.
Instead of making any effort, they immediately cancelled the delivery and chose to reschedule without trying to resolve the situation. This shows a lack of professionalism, poor communication, and no consideration for customers’ time.
I had set aside my day for this delivery, only for it to be cancelled unnecessarily. It’s also unfortunate that LG is still using this company despite the numerous negative reviews already being left by customers.
I would not recommend this company based on this experience.
RD
radu dragoescu
Jan 15, 2026
5.0
Very serious delivery company! They was very professional and very helpful.
JE
J Ennis
Nov 15, 2023
5.0
Dealt with this company twice in a week and they were very prompt and efficient. Good job
Frequently Asked Questions About AIT Home Delivery
Who owns AIT Home Delivery United Kingdom?
AIT Home Delivery United Kingdom is a wholly owned subsidiary of AIT Worldwide Logistics, a global freight forwarder that helps its customers grow by expanding access to markets worldwide.
Can I collect from the depot?
Unfortunately, we do not allow customers to collect from our depots.
Can I rebook my order?
You can rebook your delivery on our web portal: https://aithd.com/
Can I track my order?
Yes, you can track your delivery here: https://aithd.com/
On the day of delivery, you will be able to track the driver’s progress.
How will I know the driver is on their way?
You will have received a confirmation email or SMS on the morning of delivery confirming the delivery window, your driver’s name and mobile number – should you wish to contact them. You will also receive notification when the driver is one drop away from you. They will also call you 30-60 minutes before delivery.
Do you have any other locations in Europe?
Yes. With more than 500 teammates working across nine road transport hubs and nine freight forwarding locations, AIT Home Delivery United Kingdom boasts an extensive network of strategically located facilities throughout Europe.
Who owns AIT Home Delivery United Kingdom?
AIT Home Delivery United Kingdom is a wholly owned subsidiary of AIT Worldwide Logistics, a global freight forwarder expanding access to markets worldwide.
Can customers collect their orders directly from AIT Home Delivery's depot?
No, customers are not allowed to collect orders from the depots.
How can I rebook my order with AIT Home Delivery?
You can rebook your delivery through their web portal at https://aithd.com/.
Is it possible to track my delivery order from AIT Home Delivery?
Yes, you can track your delivery on https://aithd.com/. On the day of delivery, you'll be able to track the driver's progress.
How will I be notified when the driver is on their way?
You'll receive a confirmation email or SMS on the delivery morning with your delivery window, driver's name, and contact number. Additionally, notifications when the driver is one drop away and a call 30-60 minutes prior will be provided.
Does AIT Home Delivery have other locations across Europe?
Yes, they have a network of eight regional hubs across Europe with over 500 teammates working in various freight forwarding and road transport locations.
What are the opening hours of AIT Home Delivery?
AIT Home Delivery is open Monday to Friday from 8:00 to 20:00, and weekends from 8:00 to 17:00, including specific holiday hours.
What services does AIT Home Delivery offer?
They provide services including home delivery, e-fulfillment, retail logistics, freight forwarding, final mile delivery, white glove services, and customizable assembly and setup.
Where is AIT Home Delivery located?
AIT Home Delivery is located at Unit 28 - 30, Greenhill Crescent, Watford Business Park, Watford, WD18 8YB, United Kingdom.
What nearby businesses are located around AIT Home Delivery?
Nearby businesses include Gearhouse Broadcast (telecommunications), Gravity Media (broadcasting and media production), and Rapid Car Parts (auto parts retail), which may be relevant for local collaboration or services.
How can the nearby broadcasting companies benefit AIT Home Delivery customers?
Customers visiting AIT Home Delivery may find media services at nearby companies like Gearhouse Broadcast and Gravity Media useful for promotional or media production needs.
Are there any nearby automotive-related stores to AIT Home Delivery?
Rapid Car Parts is located nearby, providing customers with access to auto parts and supplies if needed during their visit.
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