Send a letter from £1.25 and a small parcel from £4.19
Brand Certified
Fleetville Post Office
2.5(116 reviews)
Certified by Fleetville Post Office • Jun 21, 2026
Business Details
201 Hatfield Road, St Albans, HRT
AL1 4LJ, United Kingdom
Certified by Fleetville Post Office • Jun 21, 2026
+44 1727 830789
Certified by Fleetville Post Office • Jun 21, 2026
https://www.postoffice.co.uk/branch-finder/1130331/fleetville?campaignid=gmb~bf~1130331~google~na~05022025
Certified by Fleetville Post Office • Jun 21, 2026
About
Certified by Fleetville Post Office • Jun 21, 2026
Post OfficeBankBusiness Banking Services
Fleetville Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, document certification and identity verification, banking and financial services and money transfer services.
Location
Certified by Fleetville Post Office • Jun 21, 2026
Hours
Certified by Fleetville Post Office • Jun 21, 2026
Monday6:00 AM - 8:00 PM
Tuesday6:00 AM - 8:00 PM
Wednesday6:00 AM - 8:00 PM
Thursday6:00 AM - 8:00 PM
Friday6:00 AM - 8:00 PM
Saturday6:00 AM - 8:00 PM
Sunday6:00 AM - 8:00 PM
Products & Services
2 lists · 9 items
Reviews
2.5
116 reviews
5 stars
40
4 stars
3
3 stars1
2 stars
3
1 star
69
- JDJane DoeMay 29, 20261.0This is the first time I’m reading the reviews online after feeling so incredibly uncomfortable that I never wanted to go back into this post office. The woman in there is absolutely crazy and the man doesn’t know what he’s doing. This is genuinely one of the worst customer service experiences I have ever encountered. Looking through the reviews, what stands out isn't just the number of complaints it's the responses. Rather than acknowledging concerns or taking responsibility, there seems to be a pattern of dismissing customers and suggesting everyone else is wrong. When dozens of people are reporting similar issues, it's probably time to consider whether the problem lies with the service rather than the customers. I've never seen review responses handled so poorly. Apparently every dissatisfied customer is mistaken, and the business is always right. Make that make sense. A good business uses feedback as an opportunity to improve. Here, the responses only reinforce the negative experiences people are describing. Reading them actually makes the customer service appear worse, not better. This place desperately needs a change in management and a fresh approach to customer care. Until then, the reviews and the responses speak for themselves.
- JSJonathan StrohmMay 5, 20261.0The postmaster was rude and aggressive making a fuss about queueing and insisting on weighing a pre paid post item which is not required for ebay prepaid postage with QR code.
- TRThuva RakaApr 8, 20261.0I had a very poor experience at the Post Office. The staff member was rude, dismissive, and completely unprofessional.
- MSMirna SujanApr 7, 20261.0I had a very disappointing experience at this Post Office branch. On the day of delivery, I wasn’t at home, so I redirected my parcel to this Post Office, which is near my workplace. I have collected parcels from there before, and when selecting the address online, it appeared as a valid Royal Mail service location.The parcel was very important as it contained medication for my mom. Royal Mail later confirmed the parcel was delivered and even provided proof. However, when I went to collect it, a staff member named Dan refused to give it to me and said they had already sent it back. Instead of explaining politely, he immediately questioned me in a rude and aggressive manner, asking how I could use that address. When I explained that this is a public Post Office and customers should be able to use the address for deliveries, he became even more confrontational. There was no apology, no clear explanation, and his tone was very disrespectful. The situation became so uncomfortable it felt like an argument rather than a customer service interaction. This is completely unacceptable behaviour. Customers should be treated with respect and given clear information, especially when dealing with delivery issues. Very poor customer service. I would not recommend this branch.
- SLStephen LuMar 10, 20264.0I have been to this post office many times to post letters. The service has been good. One of the ladies is very professional and friendly.
Frequently Asked Questions About Fleetville Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Fleetville Post Office?
Fleetville Post Office is open daily from 6:00 AM to 8:00 PM.
Where is Fleetville Post Office located?
It is located at 201 Hatfield Road, St Albans, Hertfordshire, AL1 4LJ, United Kingdom.
Can I withdraw cash at Fleetville Post Office and are there any charges?
You can withdraw cash at Fleetville Post Office depending on the withdrawal limits of your bank account. No charges are made at the counter by the Post Office, but your bank may charge fees. Please check with your bank.
How do I deposit a cheque at Fleetville Post Office?
Bring the cheque, a completed deposit slip from your bank (if applicable), and a cheque deposit envelope for your bank. Hand the sealed envelope to the Post Office staff who will give you a receipt.
What payment options does Fleetville Post Office accept?
Fleetville Post Office accepts American Express, Android Pay, Apple Pay, Cash, Maestro, MasterCard, and Visa.
What is the Change Giving service at Fleetville Post Office?
If you are a business banking customer who regularly needs to exchange cash for coins, you can use the Change Giving or Change Giving "Lite" services at Fleetville Post Office with selected banks.
Can I use in-store pickup service at Fleetville Post Office?
Yes, Fleetville Post Office offers an in-store pickup service.
What nearby places can I visit before or after my visit to Fleetville Post Office?
Nearby, you can visit The Beech Tree Cafe for coffee and meals, Simmons Bakers for baked goods, or Renaissance Hairdressers if you need a haircut.
Where can I exchange currency near Fleetville Post Office?
You can exchange currency at the Post Office Travel Money location nearby for convenient travel currency services.
Are there any pet services close to Fleetville Post Office?
Yes, Medivet St Albans and Doggie Daycare provide veterinarian and pet services near Fleetville Post Office.
Brand Certified Facts from Fleetville Post Office
This information is certified by Fleetville Post Office and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 21, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website