Grove Hill Post Office

Reviews

• JW

  Jake wallis

  Jun 9, 2026
  1.0
  Staff are incredibly rude - when there is any staff there that is. They accept orders for travel money which they cannot fulfill and are no help when trying to sort a refund or alternative collection points
• JJ

  john jones

  Feb 28, 2026
  3.0
  Slow
• SW

  Sarah Waller

  Jan 13, 2026
  5.0
  This is a first class post office and certainly deserves more than its poor star rating. The two ladies behind the counter are always friendly, helpful and very knowledgeable and I have visited them for years so find it very strange that anyone could leave such negative reviews
• RS

  Rs Sutton

  Jan 4, 2026
  1.0
  No staff ,claims post office is open but staff can’t do anything
• FG

  fungi garakasha

  Apr 18, 2024
  1.0
  Yesterday I went to post a packet of light snacks for my daughter in Uni. Knowing that the PO is a one shop stop where u get everything u need to post your staff all under one roof, I spoke to the ladies over the counter. I explained to one of them, who appeared very disinterested after staring at my package, that I wanted to post the snacks, and am looking for an envelop or box or whatever it is that I can put the snacks into for posting. She replied, "The PO doesn't sell any anvelopes, boxes or bubble envilope, we only do the posting" . I loved at her with disbelief , so sure that I can get the right posting packaging in here, and her partner looked at me and said the same thing that the PO do not sell posting packages. I was shocked and thanked them and started to leave. As I was just about to leave the counter, one kind customer talking to the other female staff member, stopped me and said,"Love, the posting packages are all here on the shop floor. She kindly left what she was posting and came to show me the shelf which had envelopes, wrappers and bubble envelopes. She even suggested me to use the wrapper. The shelf was less than a meter from the PO counters. I was so greateful for her help as I was about to leave, a confused sad customer! It only took a kind citizen to show me where the shelf was for packaging posting materials which was less than a meter from the PO counters on the shop floor. She explained that I need to pick what I want, go and pay at the counter on the shop floor and them come back to post. I purchased my packaging staff, wrapped the snacks and came back to the counter to the other lady who showed no empathy or kindness at all. I'm appalled at Grovehil PO services. Why not leave the job if you find yourself not wanting to help and serve customers. I am also a key worker in the front office of Health and Social care. I am there to support or signpost people if I can't help them directly. What does it take for the two females to just tell me kindly that , the packaging staff for posting are on the shop floor,and not in the PO, but for me to go and buy, wrap up and come back to the counter for posting? This is pathetic customer service. Where are the two female staff member's compassion, kindness and caring as members who work with the public? Why does it take another customer to direct and signpost customers , when those two are siting on their backside? I'm so appalled with the customer care that these are two women displayed and I hate to be associated with Grovehill PO for such bad customer care. I live in Grovehill and we need to show citizens that we are the best in town when it comes to serving them. I believe this will be addressed by the Post Master. Thank you.

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