Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
1.7
52 reviews
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PATEL Mehul
Jun 12, 2026
1.0
Bad experience with this Post Office. I sent a parcel using Special Delivery Guaranteed by 1pm, but it was not delivered as promised. When I contacted customer service, I did not receive a clear explanation about the location of my parcel. The parcel contained valuable items, and I was very concerned about its safety.
The staff were unable to provide proper information or assistance. Poor communication and lack of customer support made the situation very frustrating. I am disappointed with the service and would not recommend it based on my experience.
AM
A M
Apr 16, 2026
1.0
Extremely rude and unpleasant people! Went to collect my parcel, said it was Royal Mail , had to show proof of ID twice , they couldn’t find. Showed them proof it has been delivered , the lady came , not helpful at all and laughing in my face. I’ve left without the parcel.
ZR
Zak Romero
Apr 13, 2026
1.0
I had a very disappointing experience at the Post Office Hatfield Galleria. There was a tall African staff member wearing a hat who was extremely rude and aggressive towards customers, including myself. His attitude was completely unprofessional and made the whole visit very uncomfortable.
After checking other reviews, it seems like this isn’t a one-off situation—many people have mentioned similar behaviour from the same individual. It’s frustrating that nothing appears to have been done about it.
Customer service should be a basic standard, especially in a place people rely on. Very disappointing experience overall.
BW
Been Wayne
Apr 9, 2026
1.0
Very disappointing experience at the Galleria Post Office. I came in just to get a few things, but the service was absolutely terrible. The staff member serving was extremely rude, clearly didn’t want to be there, and showed no interest in helping customers.
He was unprofessional, slow, and had a bad attitude from the start. Even before my turn, I noticed him being disrespectful to an elderly lady, which was really uncomfortable to watch. Customer service like this is completely unacceptable.
I won’t be coming back again. Management seriously needs to address the behaviour and improve the standard of service here.
EO
Emani Hossain Ontor
Jan 27, 2026
1.0
I went this post office. I give jhon (a black guy) 950£ but he deposits my account 900 pounds. Then i go back and ask for my another 50 pounds he takes few minutes and count the money again and behave rudely. Avoid this post office scammer alert.
Frequently Asked Questions About Hatfield Galleria Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Hatfield Galleria Post Office?
The post office is open Monday to Friday from 10:00 to 20:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 17:00.
What payment options are accepted at Hatfield Galleria Post Office?
You can pay using American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Can I withdraw cash at the Hatfield Galleria Post Office?
Yes, you can withdraw cash at the Post Office counter subject to the withdrawal limits set by your bank. Please check with your bank for your specific limit.
Are there any charges for making cash withdrawals at the Post Office?
No charges are taken at the counter by the Post Office, but some banks may charge you. Please check directly with your bank for details.
How do I deposit a cheque at Hatfield Galleria Post Office?
Bring your cheque, a completed deposit slip from your bank if applicable, and a cheque deposit envelope for your bank. Hand over the sealed envelope to the Post Office counter and you will receive a receipt.
What is the Change Giving service at the Post Office?
This service allows business banking customers to exchange cash for coins at the Post Office with selected banks. Contact your bank to see if they offer this service.
What is the address of Hatfield Galleria Post Office?
The post office is located at 39 The Galleria, Comet Way, Hatfield, Hertfordshire, AL10 0XR, United Kingdom.
What are some nearby stores where I can shop before or after visiting the Hatfield Galleria Post Office?
Nearby stores include Waterstones (a bookstore), H. Samuel (jewelry), Trespass (outdoor gear and clothing), and Gap Factory (retail outlet). You can easily combine your visit to the Post Office with shopping at these stores.
Are there any nearby services for car rental close to Hatfield Galleria Post Office?
Yes, Enterprise Rent-A-Car is nearby, offering convenient car rental services if you need transportation when visiting the area.
Is there a cinema or shopping center close to Hatfield Galleria Post Office?
Yes, The Galleria shopping center, which also features a cinema, is located near the post office, making it convenient for combining errands with entertainment and shopping.
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