A review for the new owners, been going here for years, I agree with the old owner reviews, the ladies were often rude but always did their job anyway,
the new owners, a lady over charged me for a large letter after I watched her measure it up with the letterbox template thingy (if you know you know) the thin cardboard dvd size letters went right though & then she didn't tell me how much it was but when I went to pay I noticed it said large parcel, asked her about it, she said it was correct & then put it through the slot & then measured it again & said oops sorry...
Went to pay with my card & it asked for my pin? I was wondering why? The manager was trying to do a 'cash withdrawal' with my card which I think maybe illegal? He explained it was because of THEIR error, probably a book fiddle
Seen this all too often recently with all these post office take overs, doesn't help that their English isn't the best either.
00
0707janie
Mar 17, 2026
1.0
I now avoid this post office as one particular female staff member is rude and lacks any customer service skills.
JP
Jack Pearson
Feb 28, 2026
1.0
These other reviews are no exaggeration of how unpleasant an experience it is to visit this office of post.
I have to use them all the time and I dread it because they are very rude and make you feel bad for doing absolutely anything here.
Please go somewhere else if you can because these ladies want to hurt your feelings for giving them something to do at work.
TN
Terence Noble
Feb 25, 2026
1.0
Opens late in the morning. Way gone 9am. Always cues avoid.
Frequently Asked Questions About West End Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of West End Post Office?
West End Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays.
Where is West End Post Office located?
West End Post Office is located at 61 High Street, West End, Southampton, Hampshire, SO30 3DQ, United Kingdom.
What payment options are accepted at West End Post Office?
West End Post Office accepts American Express, Android Pay, Apple Pay, Cash, Maestro, Mastercard, and Visa payments.
Can I withdraw cash at West End Post Office and are there any charges?
You can withdraw cash at West End Post Office depending on your bank's withdrawal limits. The Post Office does not charge for cash withdrawals, but some banks may apply fees. Please check with your bank.
How can I deposit a cheque at West End Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank (if applicable), and a cheque deposit envelope from your bank or available at the Post Office. Hand over the sealed envelope at the counter to get a receipt.
What is the Change Giving service at West End Post Office?
The Change Giving service allows business banking customers to exchange cash for coins at selected Post Office branches, including West End, when signed up through their bank.
Are there nearby currency exchange services to West End Post Office?
Yes, Post Office Travel Money is nearby, providing currency exchange services convenient for customers combining postal and travel money needs.
What are some dining options near West End Post Office?
Nearby dining options include West End Brewery (pub and restaurant), West End Kebab and Pizza Place, West End Tandoor (Indian cuisine), and The Peony (Chinese restaurant). Customers can enjoy meals before or after visiting the Post Office.
Where can I find automotive services close to West End Post Office?
Peter Cooper Modifications, Prestige Cars by Peter Cooper, Viking Kia, and Motability Scheme at Viking Garages Kia Southampton offer automotive services nearby, useful for customers who need vehicle-related assistance near their postal visit.
What other amenities are available near West End Post Office for shoppers and visitors?
Nearby amenities include supermarkets like Co-op and Asda, beauty salons such as Lashkara West End and Chez Gerrard, real estate agents like Pearsons Estate Agents, and services like Evri ParcelShop and Max Spielmann ID Photo Booth, enhancing the convenience for visitors to the area.
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