Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to ÂŁ50 compensation included for delivery by 9am
Optional consequential loss cover up to ÂŁ10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to ÂŁ750 compensation included for delivery by 1pm
Optional consequential loss cover up to ÂŁ10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to ÂŁ200
Option to buy additional cover up to ÂŁ2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to ÂŁ150
Option to buy additional cover up to ÂŁ2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Very disappointing experience at this post office. I went in to collect a parcel and was initially asked for identification. I showed my ID on my phone, but the attendant told me rudely that he would only accept a physical copy and refused to release my parcel.
What concerned me most was the inconsistency in how the situation was handled. Shortly afterwards, another lady came in to collect a parcel. She tried to show a copy of her ID on her phone. The attendant asked whether she had the physical ID, and she said no. Without even checking the ID on her phone, he then politely asked whether she had an email from the courier company to confirm the parcel, giving her an alternative way to verify the collection.
I immediately asked why I had not been offered the same option when I was in exactly the same situation. Instead of answering my question, the attendant accused me of screaming at him, which I found extremely upsetting and unfair.
I have collected parcels from other franchises using the same type of digital identification without any problem. When I asked to speak to the manager, I was told that the attendant himself was the manager.
I left feeling extremely disrespected and concerned about the difference in the way I was treated compared with another customer. I cannot know what motivated the difference in treatment, but as a customer, it made me question whether I was being treated fairly because of my race or background.
If there are specific rules regarding identification and parcel collection, they should be clearly explained and applied consistently to every customer. I hope this feedback is taken seriously and that the incident is properly reviewed.
LH
Lesley Hyka
Dec 5, 2025
1.0
Awful never opened
HN
hamed nejadpartovi
Nov 18, 2024
1.0
The worst post office in the city, terrible behaviour, rude staff, rubbish service
Worth to ride 1 hour to another post office, rather than seeing them!
KP
K P
Apr 6, 2024
1.0
Scans an item then Says wait a second , that's not right . Googles it so doubles the original scanned price. When I question this I'm told not to come back to the shop. I'm surprised there allowed to operate a post office givin how rude and abusive they are .
Frequently Asked Questions About Millerston Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
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