Certified by Saltwell Road Post Office • Jun 21, 2026
About
Certified by Saltwell Road Post Office • Jun 21, 2026
Post OfficeBankBusiness Banking Services
Saltwell Road Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, document certification and identity verification, banking and financial services, money transfer services and travel insurance.
Location
Certified by Saltwell Road Post Office • Jun 21, 2026
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
3.5
60 reviews
5 stars
31
4 stars
7
3 stars
3
2 stars0
1 star
19
JF
Josh Freudiger
1 day ago
5.0
It’s always a delight popping into the Saltwell Road Post Office! They’re incredibly helpful, and Lisa in particular is a gem. She’s become like a friend always smiling, quick to help, and truly honest. Everyone loves her, and I feel lucky to have her there. The place runs smoothly thanks to her care!
JO
Judith O'halleron
Jun 16, 2026
5.0
Friendly staff. Excellent service.
SS
Sarah Syron
Jun 5, 2026
5.0
Excellent service. I even forgot my receipt and staff chased to give me it! Thank you
KH
Komal Hussain
May 30, 2026
5.0
Best post office around Gateshead and the ladies are so so lovely. I was struggling with some returns and the lady who served me was super helpful!
NK
Nicky Kee
May 30, 2026
5.0
I would like to give Saltwell Road Post Office a well-deserved 5-star review for helping me locate a parcel that I thought was lost.
I was becoming quite desperate to find it, but the staff were incredibly patient, understanding, and considerate throughout the whole process. They took the time to help me and eventually tracked the parcel down at the sorting office, which was a huge relief.
The ladies at Saltwell Road Post Office are excellent – always friendly, professional, and willing to go the extra mile for their customers. Their customer service is second to none.
I will definitely be using them for all my banking needs, parcels, and postal services in the future – and even just to pop in and say hello!
Thank you, ladies, for all your help and support. It was truly appreciated.
Frequently Asked Questions About Saltwell Road Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Saltwell Road Post Office?
Saltwell Road Post Office is open Monday to Saturday from 5:00 AM to 7:30 PM and on Sundays from 6:00 AM to 1:00 PM.
Can I withdraw cash at Saltwell Road Post Office and are there any withdrawal limits?
You can withdraw cash at the Post Office counter, but the amount depends on the withdrawal limits set by your bank. Contact your bank for specific limits.
Is there a fee for making cash withdrawals at Saltwell Road Post Office?
No charges are applied by the Post Office for cash withdrawals; however, some banks may charge a fee. Please verify with your bank.
How do I deposit a cheque at Saltwell Road Post Office?
Bring the cheque, a completed deposit slip from your bank (if required), and a cheque deposit envelope. Hand over the sealed envelope at the counter and receive a receipt.
What is the Change Giving service offered at Saltwell Road Post Office?
The Change Giving service allows business banking customers to exchange cash for coins at the Post Office in partnership with selected banks.
Which payment options are accepted at Saltwell Road Post Office?
The Post Office accepts American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Is in-store pickup available at Saltwell Road Post Office?
Yes, Saltwell Road Post Office offers in-store pickup services.
What nearby places can I visit around Saltwell Road Post Office?
Nearby places include Saltwell Newsagents for convenience items, Rowlands Pharmacy for medical needs, and Post Office Travel Money for currency exchange.
Are there any nearby dining options near Saltwell Road Post Office?
Yes, you can try Bensham Tandoori for Indian cuisine, Chip Stop or Sams Fish Bar for fish and chips, and The Joinery for bar and grill options.
Which nearby services might be helpful before or after visiting Saltwell Road Post Office?
You may consider visiting nearby establishments like D Berry Optometrists for eye care, Beauty BY VICKY for beauty treatments, or the ATM (Post Office) for cash withdrawal convenience.
Brand Certified Facts from Saltwell Road Post Office
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