Holywell Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification, banking and financial services, money transfer services and travel insurance.
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £50 compensation included for delivery by 9am
Optional consequential loss cover up to £10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to £750 compensation included for delivery by 1pm
Optional consequential loss cover up to £10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to £200
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to £150
Option to buy additional cover up to £2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
Drop off your pre-paid DPD parcel or return at this branch. Max 20kg
📦DPD Click & Collect
Collect items ordered online and delivered by DPD from this branch
Reviews
3.4
74 reviews
5 stars
37
4 stars
6
3 stars
3
2 stars
5
1 star
23
MR
Morgan Roberts
May 11, 2026
1.0
I was incorrectly told my Royal Mail International Tracked parcel could not be sent due to a supposed weight limit. I was told my postage was invalid which caused unnecessary delay and confusion.
I double checked the service rules online and booked a Royal Mail home collection for the next day using the same parcel and label. It was collected and delivered to Canada with no issues.
Hopefully staff training can be improved to avoid situations like this in future for other customers. I will not be returning.
RD
Richard Davies
May 6, 2026
2.0
Not very friendly member of staff
I’ve not normally had any issues using this post office, but today I was dropping a packet off for collection by Amazon, the member of staff a large Hyacinth Bouquet type, ask to scan the QR code, I held my phone up to the glass so the code could be scanned, but it wouldn’t work, so I passed my phone under the security screen for her to scan, at which she exclaimed that there was likely more germs on my phone than a toilet seat! I was a little taken aback by the comment, and I thought about the job of somebody doing a job like that handling the dirtiest thing there is cash.
I would have simply scanned the phone and used hand sanitizer if I were so concerned about germs not making me feel like a leper!
JS
Jane Saynor
Oct 11, 2023
5.0
Claire that served me was very nice quick to serve
LC
Laird Cooper
Oct 27, 2022
1.0
The staff at holywell post office are rude and very unprofessional. They have no customer service skills at all. The post office has no signs on it saying no dogs allowed. But apparently digs aren't allowed in this post office because a member of staff has allergies. Now they do not come into contact with the dog at all and are fully screened off. Now even if I didn't have my 14 year old golden retriever I still would have touched or contacted my dog so does that mean I can't go into the post office because I will cause this hyper sensitive petson with there allergies?. Or what if I wear a real fur coat,do I get served?. I will not be using the post office in holywell anymore until there is staff with a customer service training of some sort.
Frequently Asked Questions About Holywell Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Holywell Post Office?
Holywell Post Office is open Monday to Friday from 9:00 to 17:30, Saturdays from 9:00 to 12:30, and closed on Sundays.
What payment methods are accepted at Holywell Post Office?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Maestro, MasterCard, and Visa.
Can I withdraw cash at Holywell Post Office and are there any charges?
You can withdraw cash depending on the withdrawal limits of your bank account. No charges are applied by the Post Office, but your bank may charge fees. Please check with your bank.
How do I deposit a cheque at Holywell Post Office?
Bring the cheque, a completed deposit slip from your bank if required, and a cheque deposit envelope for your bank. Hand the sealed envelope to the Post Office to receive a receipt.
What is the Change Giving service at Holywell Post Office?
This service allows business banking customers to exchange cash for coins at the Post Office with selected banks.
Is there a service at Holywell Post Office for picking up orders?
Yes, Holywell Post Office offers in-store pickup services.
What nearby places can I visit before or after my visit to Holywell Post Office?
You can visit nearby places such as Holywell Nails & Beauty for beauty treatments, Holywell Area Community Museum to explore local history, and M.L Davies & Son for a classic fish and chips meal.
Are there other financial services near Holywell Post Office?
Yes, nearby financial services include Western Union for money transfers, Barclays Bank, Santander, and NatWest for banking needs.
Can I exchange currency near Holywell Post Office?
Yes, the Post Office Travel Money service is nearby for currency exchange needs.
Where can I find food and drink options near Holywell Post Office?
Nearby options include Costa Express for coffee, Bellas diner for meals, and Holywell Local Convenience Store for groceries and snacks.
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