Waltham Abbey Post Office

Reviews

• JG

  John O' Gorman

  Sep 29, 2026
  1.0
  The woman working behind the counter in this Post Office should not have a job that means dealing with people, as she is so moody and nasty. I asked how much would it cost to post a birthday card, to get it there the next day she said hand it to me which I did, without answering my question she re wrote the post code on the lovely envelope that I got with the card and with which I couldn't see any mistakes on, then scribbled over the figure "1"which also looked perfect untill she did so She then printed out two labels and stuck them on the bottom right corner and put £9 on the card reader, "whats that for I asked", to get it there tomorrow " she replied. Would a first class stamp not work no it could take a month. "Surely there's something better to get it there tomorrow or Thursday " I Asked, "No". She uttered rude, it was beyond believe and maybe someone before me had upset her but if so, she shouldn't take it out on me. I said "I'll go elsewhere", she ripped the labels off completely destroyed the envelope and I had to go back to the shop to buy another card to get an envelope and rewrite it then took it to upshire Post Office where they were so helpful and charged me £5, and I got a tracking number.
• FF

  Fiyal

  Sep 28, 2026
  1.0
  Very rude, unfriendly and unhelpful service from a member of staff at the front desk. This is my local Post Office, and unfortunately I have been consistently disappointed by the level of customer service. The member of staff I have dealt with is often incredibly rude and appears to become irritated by reasonable customer requests. She is unhelpful when it comes to resolving issues and on several occasions has dismissed questions before I have even had the opportunity to explain what I need. There is a complete lack of basic courtesy and professionalism. This is genuinely some of the worst customer service I have experienced at a Post Office. I have also formally reported my concerns.
• CL

  Chloe Lloyd

  Sep 3, 2026
  1.0
  I had the most awful experience here this week. My partner had warned me of a rude lady who serves customers, she upset my mother in law so much she’s never gone back. However, I had to complete a return and send a birthday letter to my nan so I gave it a chance. That woman behind the counter is a vile bully who seems to take pleasure in being rude. Rolling her eyes, sighing. She says ‘post code’ I start reading it out and she raises her voice ‘show me the post code’ I apologised and pressed it against the glass.. after around 15 seconds I asked if that was alright and she’d got it.. seeming as she said nothing. She ignored me. I’d written ‘return’ next to my reference number on my handwritten label for the company I was sending it too as they didn’t provide anything.. she scribbles it out and says ‘don’t do that again’ ?!? As for my letter, I asked ‘could I send this as a letter’ she responded ‘it’s a large letter’ in the most aggressive tone. I said ‘okay, can I send a large letter then?’ She asks 1st class or 2nd, I said 1st.. she then gave me two different prices but no explanation. I said ‘just 1st class is fine’ she rolls her eyes? When I said thank you she said absolutely nothing. Not sure why I said thank you, giving her a chance to be a decent human being I guess. Absolute disgrace. If the post office officials see this, just know this branch is doing you a disservice and you should be training them on basic decency.
• MK

  Mr K K

  Aug 25, 2026
  1.0
  Rude woman serving the customers ! Get rid of her. She ain’t fit for this position. She is argumentative and will find always something to attack verbally.
• EP

  Eve P

  Aug 17, 2026
  1.0
  I went to deposit £120 cash to my bank account, the woman who works there took £20 from the cash I gave to her and she only deposited £100 to my bank account. She had the audacity to lie to my face and lie to my partner next to me too. What a scammer ! After I asked her to check all the cameras in the post office she said “none of them working” and it’s not possible to check anything. It is absolutely against the law to refuse camera footage in this situation !!! We wanted to call the police and only then she gave the £20 back. She is extremely rude to customers. She should not be working in this place at all !!!

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